PCS Product Sales Specialist - Accessories and Service - Northern England

The Sales Specialist is the Clinical & Technical Sales expert for Service Sales and Accessories and is expected to differentiate these offerings conveying compelling value propositions. This role will establish & develop strong relationships with departmental, clinical and technical decision makers in their assigned accounts and provide ongoing account support.

Essential Responsibilities:

• Grow Service Contract, non-Contract, Spare Parts and Accessories revenue within defined territory.
• Achievement of the Quarterly & Annual Operating Plan in terms of financial performance and qualitative objectives.
• Customer contact for all inquiries relating to Service Contracts, out of contract, spare parts, technical training & clinical trials where appropriate.
• To work closely with Line Manager, Field Engineers, Sales Account Managers, Equipment Sales Specialists & Product Managers.

Product Clinical and Technical Expertise:

• Establish and maintain up to date advanced product/solution expertise & capacity to explain & demo a specific technology in terms which are relevant and beneficial to customers to gain a clinical and commercial advantage.
• Responsible for all clinical & technical aspects of the sales process (wing to wing) from inquiry to installation sign off.
• Own & develop the contract landscape on territory ensuring ongoing customer satisfaction and renewals.
• Partner with Biomedical customers to drive out of contract sales and explore new customized product offerings to customer requirements.
• Own product issue resolution in terms of customer satisfaction.
• Build and maintain an in-depth knowledge of competitor product/offerings, USP’s and sales arguments.
• Develop & use a deep clinical & technical expertise to differentiate our solutions.
• Understand the customers changing clinical, technical & operational issues & needs and position GE solutions accordingly (Service & Accessories).
• Understand and leverage ‘total cost of ownership’ detail & clinical papers to gain competitive advantage/enhance relationships and drive growth.

Sales Expertise:

• Establish & develop strong relationship with departmental technical & clinical decision makers in their assigned accounts and provide ongoing account support, partnership & intimacy.
• Work in partnership with the regional Sales team to create viable product configurations which meet customer needs effectively & efficiently.
• Develop the commercial strength of our solutions by combining the strengths of our technical & product offerings.
• Differentiate our products during the sales process, effectively using GE resources and product promotional materials & clinical papers to actively support the customer through their decision-making process towards a successful outcome for GEHC.

Product Evaluation (Trial) Management:

• Own and manage “Wing-to-Wing” clinical & technical product evaluations.
• Support in the development and presentation of total solution proposals and respond to customers clinical/technical questions.
• Deliver and own post sales clinical training along with documented training records.

Relationship Management:

• Establish & maintain strong clinical & technical relationships with customer decision makers and influencers and provide ongoing installed base support, growing customer satisfaction and brand loyalty through regular visits/interaction.
• Identify, develop and manage strategic customers/KOL relationships.
• Establish strong relationships & work closely with GE staff to ensure ongoing customer intimacy & sales opportunities are maximized.

Qualifications:

• Experience in EBME, Medical Engineering, a Clinical or equivalent environment, medical, healthcare or technical field (e.g. Biomedical Engineering).
• Medical Sales in other clinical areas.
• Excellent product & sector knowledge.
• Strong product demonstration experience in a complex sales environment involving multiple decisionmakers/influencers.
• Proven Customer acumen and relationship building skills in a healthcare environment.
• Ability to energize, develop & build rapport at all levels within an organisation.
• Demonstrate horizontal teamwork.
• Ability to analyse complex customer data & develop & communicate clinically and technically sound sales solutions.
• Strong written, verbal communication & clear-thinking skills with the ability to synthesize complex issues into simple messages.
• Excellent interpersonal, teaching and presentation skills.
• Solid process orientation, demonstrated resource management and allocation experience, and the ability to perform multiple tasks simultaneously.
• Good understanding of general business acumen in the healthcare market.
• Understanding and demonstration of core/fundamental sales skills.
• Ability to interface with both internal team members and external customers as part of solutions based sales approach.
• Proficient PC user (Excel/Word/PowerPoint & other IT tools, etc).
• Enthusiastic with a positive can-do attitude.
• Able to work individually and as part of a remote team (vertically & horizontal).

Inclusion and Diversity:

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors:

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards:

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.