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- Tasks: Lead and manage the clinical education team, ensuring high-quality educational services.
- Company: GE HealthCare is a global innovator in medical technology and digital solutions.
- Benefits: Enjoy competitive salary, flexible benefits, and a supportive work culture.
- Why this job: Join a mission-driven company where your ideas can change healthcare for the better.
- Qualifications: Experience in clinical education or imaging roles, with strong leadership and communication skills.
- Other info: We value diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
The UKI Imaging Customer Experience Manager is responsible for leading and managing the clinical education team across the UK and Ireland. This role ensures the delivery of high-quality education services, supports business growth through innovative educational offerings, and enhances customer satisfaction throughout the imaging product lifecycle.
Key Responsibilities:
- Team Leadership & Development: Manage the day-to-day operations of the UKI Imaging clinical education team. Promote staff retention and uphold the professional standing of the team. Collaborate with modality clinical and training leaders to ensure the team maintains the highest competency levels.
- Educational Strategy & Delivery: Develop and implement new educational offerings, combining in-person (e.g., classroom) and digital formats. Oversee the lifecycle management of clinical education to maximize installed base (IB) retention. Design and deliver presales education programs to support competitive IB capture and business growth.
- Cross-Functional Collaboration: Work with modality managers to enhance show site experiences and align training with product development. Work with the marketing team to develop materials that support educational activities and support growth campaigns. Support product introductions and highlight unique selling points (USPs) through tailored customer training. Partner with modality managers to identify and develop Key Opinion Leaders (KOLs) and Digital Opinion Leaders (DOLs).
- Customer Engagement & Events: Organize educational symposia aligned with modality marketing strategies. Drive synergies across HCS education teams by sharing best practices and leveraging opportunities to improve customer satisfaction. Collaborate with non-competitive third parties to expand the educational offering.
- Innovation & Outreach: Develop early adopter programs in partnership with universities and junior radiologists to foster innovation and future engagement.
Qualifications:
- Proven experience in clinical education, customer experience, or imaging-related roles.
- Strong leadership and team management skills.
- Excellent communication and stakeholder engagement abilities.
- Experience in developing and delivering educational programs, both in-person and digitally.
- Familiarity with imaging modalities and healthcare systems in the UKI region.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Customer Experience Manager - Imaging UKI employer: GE HealthCare Voluson Ultrasound
Contact Detail:
GE HealthCare Voluson Ultrasound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Imaging UKI
✨Tip Number 1
Familiarise yourself with the latest trends in clinical education and imaging technologies. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the healthcare and imaging sectors. Attend relevant conferences or webinars to connect with potential colleagues and leaders in the industry, which can provide valuable insights and possibly lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or developed educational programmes in the past. Highlighting your leadership skills and innovative approaches will set you apart from other candidates.
✨Tip Number 4
Research GE HealthCare's current educational offerings and think about how you could enhance them. Being able to present fresh ideas during your interview will show your proactive approach and genuine interest in the role.
We think you need these skills to ace Customer Experience Manager - Imaging UKI
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Experience Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in clinical education and customer experience. Emphasise your leadership skills and any previous roles where you developed or delivered educational programmes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and education. Mention specific examples of how you've successfully managed teams or developed innovative educational offerings in the past.
Showcase Communication Skills: In your application, demonstrate your excellent communication and stakeholder engagement abilities. Use clear and concise language, and consider including examples of successful collaborations or presentations you've led.
How to prepare for a job interview at GE HealthCare Voluson Ultrasound
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on staff retention and professional development.
✨Highlight Your Educational Expertise
Be ready to discuss your experience in developing and delivering educational programmes. Share specific instances where you've combined in-person and digital formats to enhance learning outcomes.
✨Understand the Imaging Landscape
Familiarise yourself with the latest trends in imaging modalities and healthcare systems in the UKI region. This knowledge will help you engage effectively with stakeholders and demonstrate your industry expertise.
✨Prepare for Cross-Functional Collaboration
Think about how you've worked with different teams in the past. Be prepared to discuss your approach to collaboration, especially with marketing and product development teams, to enhance customer experiences.
