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For Companies At a Glance
- Tasks: Lead quality initiatives and resolve customer concerns to enhance satisfaction.
- Company: Join GE Aerospace, a global leader in aviation technology and innovation.
- Benefits: Enjoy flexible working arrangements, pension, medical cover, and a tailored benefits plan.
- Why this job: Be part of cutting-edge projects that shape the future of aviation while building strong relationships.
- Qualifications: Strong experience in quality roles, preferably in aerospace or automotive, with excellent communication skills.
- Other info: Willingness to travel and maintain security clearance is required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description Summary
As a customer quality leader, you\’ll be responsible for ensuring the highest level of customer satisfaction, driving quality initiatives and resolving customer concerns.
This role involves acting as the primary point of contact for customers regarding quality issues, resolving quality concerns, and driving continuous improvement initiatives to enhance customer satisfaction. All whilst ensuring compliance to industry standards and customer requirements
GE Aerospace is a global leader in jet engines, components, and integrated systems for commercial, military, business, and general aviation.
Our Cheltenham facility specialises in advanced aircraft power distribution and avionics systems. It supports design, development, manufacturing, and aftermarket services for leading aerospace manufacturers in civilian and military sectors.
Employees in Cheltenham collaborate on complex projects with international clients, contributing to the development of cutting-edge aircraft systems that shape the future of aviation
Job Description
Roles and Responsibilities
- Implement and drive both tactical and strategic quality improvement initiatives to support customer disruption reduction targets, instigate overarching quality enhancement projects.
- Facilitate practical problem solving across the organisation to resolve quality issues for GE value streams and customers. Utilising problem-solving tools to resolve complex manufacturing and delivered quality problems.
- Lead and host all customer quality visits ranging from regular working level customer representative visits, through to high-profile senior executive visits.
- Develop and maintain quality documentation, including quality plans, and corrective action reports
- Lead audits and assessments conducted by customers, support regulatory bodies audits
- Experience of Contract review; to question quality clauses, reinforced by supply chain capability knowledge
- Familiarity with APQP methodologies and how aerospace is applying the framework
- Able to build an external industry network to learn and share best practice & experience.
Required Qualifications
- Strong experience in a quality role, preferably within the aerospace or automotive industry
- Comprehensive understanding of quality management systems (QMS) & AS standards for example AS9100, AS9102, AS9145
Desired Characteristics/skills
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Flexibility to handle unexpected challenges and find effective solutions
- Strong problem-solving skills and attention to detail ensure completeness of quality documentation
- Proactively seek out improvement projects to reduce customer disruptions
- Excellent verbal and written communication skills to effectively liaise with customers, suppliers, and internal teams.
- Able to successfully adjust styles between shop floor to senior teams
- Ability to document, plan and execute several projects simultaneously and manage deadlines
- Able to intelligently explain complex information in a straightforward manner
- Experience in Programmes or Project Management, with an instinctive understanding of customer needs
- Willing to travel to GE & customer sites as required
Flexible Working
GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
- Pension
- Bonus
- Life Assurance
- Group income protection
- Private medical cover
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Additional Job D escription
Additional Information
Compensation Grade
LPB2
Relocation Assistance Provided: No
#J-18808-Ljbffr
Customer Quality Leader employer: Ge Aviation
Contact Detail:
Ge Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Leader
✨Tip Number 1
Familiarise yourself with the specific quality management systems (QMS) and AS standards relevant to the aerospace industry, such as AS9100. This knowledge will not only help you understand the role better but also demonstrate your commitment to quality in your discussions.
✨Tip Number 2
Network with professionals in the aerospace sector, especially those involved in quality roles. Engaging with industry peers can provide insights into best practices and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented quality improvement initiatives in previous roles. Highlighting your problem-solving skills and ability to drive change will resonate well with the hiring team.
✨Tip Number 4
Be ready to showcase your communication skills by practising how to explain complex quality issues in a straightforward manner. This is crucial for building relationships with both customers and internal teams, which is a key aspect of the role.
We think you need these skills to ace Customer Quality Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality management, particularly within the aerospace or automotive industry. Emphasise your understanding of quality management systems and any specific AS standards you are familiar with.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Customer Quality Leader role. Mention your problem-solving abilities and experience in driving quality improvement initiatives, as well as your communication skills.
Showcase Relevant Projects: If you've led or participated in quality improvement projects, be sure to include these in your application. Detail your role, the challenges faced, and the outcomes achieved to demonstrate your capability in managing quality issues.
Prepare for Potential Questions: Anticipate questions related to quality management and customer relations. Be ready to discuss specific examples of how you've resolved quality concerns and improved customer satisfaction in previous roles.
How to prepare for a job interview at Ge Aviation
✨Understand Quality Management Systems
Familiarise yourself with quality management systems, especially AS standards like AS9100. Be prepared to discuss how these frameworks apply to the aerospace industry and how you've used them in your previous roles.
✨Showcase Problem-Solving Skills
Prepare examples of complex quality issues you've resolved in the past. Use specific problem-solving tools and methodologies to illustrate your approach and the outcomes achieved.
✨Communicate Effectively
Demonstrate your excellent communication skills by articulating complex information clearly. Practice explaining technical concepts in a straightforward manner, as you will need to liaise with both customers and internal teams.
✨Highlight Customer Relationship Management
Be ready to discuss your experience in building strong relationships with customers. Share examples of how you've successfully managed customer visits and addressed their quality concerns to enhance satisfaction.
