Customer Program Leader

Job Description Summary
We currently have an exciting opportunity to join our Civil Portfolio Programs Team as a Customer Program Leader. Responsible for working with the Senior Program Manager to support one of our Civil Programs. In this role you will foster a one team\” approach to customer satisfaction and will lead a cross-functional team to deliver all contracted program deliverables, advocating for strong project governance, whilst driving opportunities to maintain or improve the business case.

Job Description

Roles and Responsibilities

• Primary contact point of assigned customers and be responsible for the customer relationship.
• Responsible for delivery of the business case. Driving actions to achieve programme, business, and financial targets for responsible products/support contracts.
• Establishes Standard Work patterns to ensure delivery of Contractual obligations, export/regulatory compliance, company policies & processes and business requirements
• Ensure contractual Key Performance Indicators (KPI) and Statement of Work (SOW) are monitored, delivered, and reported
• Organise and attend meetings and conference calls between customers and GE for any resolutions about unit operations, technical issues and/or business discussions.
• Drives effective and efficient communication to the stakeholders. Builds relationships both internally and externally and integrates the voice of the customer into program activities. Develop and maintain a high level of customer communication
• Maintain constant contact with customers, obtain first-hand input on operational issues, and customer\’s intentions in terms of repairs, upgrades, equipment/parts replacement, and maintenance in general.
• Establish, document, communicate, and manage program milestones and responsibilities including management of financial reporting responsibilities including maintenance of program costs/forecasts. Ensuring appropriate business system inputs are maintained with accurate information at all times
• Manage & Communicate program projections/forecasts concerning schedule and budget
• Project & task planning and reporting
• Identifying and implementing Process improvements (Kaizen)
• Facilitate the coordination and allocation of resource to deliver program milestones and deliverables
• Accountable Programme focal for assigned Customer proposals, working with the appropriate Bid Team and process.
• Lead obsolescence management on the product line – monitor & conduct LTB, bridge buys, use of alternatives, product re-design
• Support business audits (internal and external) as required
• Use Sales Force to conduct and present long term program sales forecasts and to track new opportunities
• Support cost out activities
• Support management of sustaining budget – forecasting work and monitoring actuals\”
• Support transfer of work – working with the customer, sourcing, manufacturing, engineering and supplier quality to ensure smooth, compliant transitions

Qualifications / Requirements

• Strong experience of customer management
• Knowledge of program management disciplines including managing and forecasting budgets, schedules, and financial analysis; managing and negotiating contracts with demonstrable commercial experience
• Proven history of fostering teamwork and collaboration across multiple functional areas in competing priorities

Desired Characteristics

• Analytical thinking and commercial experience to execute policy/strategy.
• Knowledge of international import/export requirements in a highly regulated sector.
• Lean / Six Sigma knowledge / experience
• Experience working in an electronics design/manufacturing organisation.
• Experience with ORACLE business systems
• Experience with SalesForce.Com business systems
• Commercial/Contractual Negotiation experience.

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Pension
• Bonus
• Life Assurance
• Group income protection
• Private medical cover

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: No

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