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- Tasks: Coordinate engine maintenance from request to billing, ensuring customer satisfaction.
- Company: Join GE Aerospace, a leader in aviation and aerospace innovation.
- Benefits: Enjoy flexible working arrangements, private medical cover, and a generous holiday allowance.
- Why this job: Be part of a dynamic team that values safety, quality, and continuous improvement.
- Qualifications: Requires experience in Services & Customer Order Fulfillment; relevant degree or equivalent experience preferred.
- Other info: Must be willing to support off-hours calls for emergencies.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the On Wing Support (OWS) Customer Order & Fulfillment Manager role at GE Aerospace
Join to apply for the On Wing Support (OWS) Customer Order & Fulfillment Manager role at GE Aerospace
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Job Description Summary
The On Wing Support Customer Order & Fulfillment Manager, based in London Heathrow site, will be responsible for coordinating all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aviation facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.
Job Description Summary
The On Wing Support Customer Order & Fulfillment Manager, based in London Heathrow site, will be responsible for coordinating all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aviation facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.
Job Description
Roles and Responsibilities
- The On Wing Support Customer Order & Fulfillment Manager manages the Planning organization on site including oversight of salaried, hourly, contractor, or purchased service personnel.
- This person works in the Planning functional area, leads job quotation, resource and tooling allocation, team launch, and job execution through to final invoicing. GE On Wing Support is a 24 / 7 / 365 operation.
- Applicants must be willing and able to support calls during off-hours when emergency situations arise.
In Addition, The Customer Order & Fulfillment Manager Will
- Maintain a safe physical & psychological environment including physical layout of work area and ergo considerations, ensure up to date training for personnel, drive & own investigations and read-across related to EHS, drive and owns EHS change management (MoC) for functional area, and ensure a culture of open reporting and continuous improvement of safety at the site.
- Drive a proactive quality culture. Drive & own regular assessments and PFMEAs to identify and understand sources of defects and deliver process improvements that improve business outcomes. Drive closure on escapes, improve controls, and lead read-across to other sites. Maintain and enhance policy, procedure, and related documentation for functional area to describe standard work, best practices, and lessons learned. Demonstrate required knowledge of OWS Quality Procedures, as well as FAA/EASA Part 145 requirements and procedures. Act in accordance with the site’s Repair Station and Quality Control Manual and other applicable regulation/bounds.
- Act with humility during regular Gemba, coach others in the LEAN practices & principles, and apply problem solving skills to drive business outcomes. Determine customer value, map and understands the value stream, establish flow, and pull products/services through with a continuous improvement mindset targeting to deliver on time and at target cost. Drive accountability, planning, execution & LEAN continuous improvement in Customer facing activity for the site.
- Develop and deliver site level Customer Communication rhythms, templates, processes. Regularly review inventory levels and drive strategic actions in coordination with Materials team. Review operations metrics reports and coordinate with customer to ensure customers’ expectations are met.
- Owns sales forecast and communication to broader team.
- Establish controls & improve process for demand management and coordination of internal & external resources to meet customer demand.
- Establish process for coordination and delivery of advanced technology and service offerings with the customer (internal or external).
- Drives site compliance and process control / improvement in areas of immigration, Know Your Customer, T&L, Contract T&Cs, AR closure, job quoting, and invoicing. Establishes record retention processes for Planning organization, understands and supports audits, and coaches and trains team members in understanding compliance requirements.
- Be accountable to Site Leader for all deliverables. Execute business-specific strategies—serve customers and win additional business
- Develop and manage efficient and effective process for AOG/after hours Customer support. Ensure team delivers “all-hands on deck” support for AOGs (Aircraft On Ground) as they arise.
Required Qualifications
- This role requires advanced experience in the Services & Customer Order and Fulfillment. Knowledge level is comparable to a Bachelor\’s degree from an accredited university or college (or a high school diploma with relevant experience).
- Availability to work flexible shift patterns as required, including nights, weekends and holidays
- Ability and willingness to support calls during off-hours when emergency situations arise
Desired Characteristics
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
- Approaches work with a strong desire to find solutions, and a sense of commitment to both the team and customer objectives.
- Possess a desire to learn and grow with technology advancements and new engine models.
- Features strong interpersonal and leadership skills, including problem-solving ability.
- Proven leadership experience leading initiatives of moderate scope and impact.
- Holds previous LEAP, GE90, CFM, CF6, CF34, and GENX experience and international field experience. This knowledge to include Line maintenance, engine changes, module removal & installation, and/or LRU removals and installations.
- Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
- Demonstrated quality, compliance, and EHS and customer satisfaction skills
Flexible Working
GE Aviation supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
- Non-contributory Pension
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days, with flexible option to buy or sell.
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Additional Information
Relocation Assistance Provided: Yes
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Aviation and Aerospace Component Manufacturing
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On Wing Support (OWS) Customer Order & Fulfillment Manager employer: Ge Aerospace
Contact Detail:
Ge Aerospace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Wing Support (OWS) Customer Order & Fulfillment Manager
✨Tip Number 1
Familiarise yourself with the specific aircraft engines mentioned in the job description, such as LEAP and GE90. Understanding their maintenance processes and common issues will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of GE Aerospace, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past experiences where you've successfully managed customer orders or resolved fulfilment issues. This will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on industry trends and advancements in aviation technology. Showing that you're proactive about learning can impress interviewers and demonstrate your commitment to the field.
We think you need these skills to ace On Wing Support (OWS) Customer Order & Fulfillment Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer order management and fulfilment. Emphasise any previous roles that involved coordination of maintenance or technical services, especially in the aviation sector.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to manage customer relationships effectively.
Showcase Leadership Skills: Since the role requires strong leadership abilities, include examples of past leadership experiences. Discuss how you have successfully led teams or projects, particularly in high-pressure environments.
Highlight Flexibility and Availability: Given the 24/7 nature of the role, make sure to mention your willingness to work flexible hours, including nights and weekends. This shows your commitment to meeting customer needs and supporting the team.
How to prepare for a job interview at Ge Aerospace
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and requirements of the On Wing Support Customer Order & Fulfillment Manager role. Familiarise yourself with GE Aerospace's operations, especially regarding engine maintenance and customer order fulfilment processes.
✨Showcase Your Problem-Solving Skills
Given the nature of the role, be prepared to discuss specific examples where you've successfully resolved issues in a high-pressure environment. Highlight your analytical skills and how they contributed to positive outcomes in previous positions.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Be ready to explain how you've maintained positive relationships with customers and team members in the past. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to manage customer expectations.
✨Emphasise Your Leadership Experience
As a manager, you'll need to lead a diverse team. Share your experiences in leading initiatives, managing teams, and driving continuous improvement. Discuss any relevant leadership training or methodologies you've employed, such as LEAN practices.
