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- Tasks: Coordinate engine maintenance from request to billing, ensuring customer satisfaction.
- Company: Join GE Aerospace, a leader in aviation with a global impact.
- Benefits: Flexible working, competitive salary, private medical cover, and generous holiday options.
- Why this job: Be part of a dynamic team making a difference in the aviation industry.
- Qualifications: Experience in customer order management; strong communication and problem-solving skills.
- Other info: Opportunity for career growth in a supportive and flexible work environment.
The predicted salary is between 36000 - 60000 £ per year.
The On Wing Support Customer Order & Fulfillment Specialist, based in London Heathrow site, will be responsible for coordinating all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aviation facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.
Roles and Responsibilities
- Facilitate order management – process order intake, input into internal systems.
- Connect to customer portals and systems.
- May support forecasting, billing and collection activities.
- Key contact for customer inquiries, customer complaint (issue) resolution process.
- Work with operations to understand and communicate commits and status to customers.
- This person works in the Planning functional area, leads job quotation, resource and tooling allocation, team launch, and job execution through to final invoicing.
- GE On Wing Support is a 24/7/365 operation.
- Applicants must be willing and able to support calls during off‑hours when emergency situations arise.
- In‑depth understanding of key business drivers; uses this understanding to accomplish own work.
- In‑depth understanding of how work of own team integrates with other teams and contributes to the area.
- Uses some level of judgment and has the ability to propose different solutions outside of set parameters but with guidance.
- Uses prior experience and on‑the‑job training to solve straightforward tasks.
- Has access to technical skills and analytic thinking required to solve problems.
- May use multiple internal sources outside of own team to arrive at decisions.
Required Qualifications
- This role requires advanced experience in Services & Customer Order and Fulfillment.
- Knowledge level is comparable to a Bachelor’s degree from an accredited university or college (or a high school diploma with relevant experience).
Desired Characteristics
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- Approaches work with a strong desire to find solutions, and a sense of commitment to both the team and customer objectives.
- Features strong interpersonal and leadership skills, including problem‑solving ability.
- Holds previous LEAP, GE90, CFM, CF6, CF34, and GENX experience and international field experience.
- This knowledge includes line maintenance, engine changes, module removal & installation, and/or LRU removals and installations.
- Understand appropriate Aircraft Maintenance Manual and Engine Shop Manual procedures.
- Demonstrated quality, compliance, and EHS and customer satisfaction skills.
Flexible Working
GE Aerospace supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work‑life balance.
Total Reward
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE Aerospace we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:
- Non‑contributory Pension
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days, with flexible option to buy or sell
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role.
Additional Information
Relocation Assistance Provided: No
Customer Order & fulfilment leader, Technical Planner in London employer: Ge Aerospace
Contact Detail:
Ge Aerospace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order & fulfilment leader, Technical Planner in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at GE or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your technical knowledge about engine maintenance and customer order processes. Show them you’re not just a candidate, but someone who understands their world.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to resolve customer issues or manage orders under pressure. Being able to share these experiences will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Order & fulfilment leader, Technical Planner in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer order management and fulfilment. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly. We love seeing examples of how you've resolved customer issues or collaborated with teams in the past.
Highlight Problem-Solving Experience: We’re looking for someone who can think on their feet! In your application, share specific instances where you’ve tackled challenges or improved processes. This will show us that you have the analytical skills we need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ge Aerospace
✨Know Your Stuff
Make sure you brush up on your knowledge of engine maintenance and the specific aircraft models mentioned in the job description. Familiarise yourself with the Aircraft Maintenance Manual and Engine Shop Manual procedures, as this will show that you're serious about the role and understand the technical aspects involved.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully resolved customer complaints or issues in the past. This will demonstrate your strong oral and written communication skills, which are crucial for the position.
✨Demonstrate Problem-Solving Ability
Think of specific instances where you've had to analyse a problem and come up with a solution. Be ready to discuss these examples during the interview, as the ability to resolve issues is a key requirement for this role. Highlight your analytical thinking and how it has helped you in previous positions.
✨Be Ready for Flexibility
This position requires support during off-hours for emergencies, so be prepared to discuss your availability and willingness to adapt. Show that you understand the importance of flexibility in a 24/7 operation and how you can contribute positively to the team and customer objectives.