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For Companies At a Glance
- Tasks: Lead technical support and enhance aircraft reliability while building strong customer relationships.
- Company: Join GE Aerospace, a leader in aviation technology with a focus on innovation.
- Benefits: Flexible working, competitive salary, pension, private medical cover, and generous holiday options.
- Why this job: Make a real impact in aviation by solving challenges and driving customer success.
- Qualifications: Bachelor's degree in engineering or relevant experience in aviation operations.
- Other info: Enjoy a collaborative environment with opportunities for continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Our FSEs embody our mission, embedded within the customers site, delivering exceptional service and support. Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers fleets.
Responsibilities
- Provide Leadership and Technical Support: Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.
- Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
- Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
- Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.
- Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.
- Apply FLIGHT DECK principles: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
- Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
- Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.
Core Behaviors
- Respect for People: As an FSE, you'll foster a collaborative environment with our customers, building strong relationships and trust. You'll be the technical on-site representative for GE Aerospace.
- Continuous Improvement: We're committed to excellence and constantly seek ways to enhance and improve technical performance.
- Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team. Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.
Qualifications
- A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields).
- Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field.
- Technical expertise in aircraft engine or turbomachinery equipment.
- Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
- Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer.
Flexible Working
GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs.
Benefits
- Non-contributory Pension
- Performance related bonus
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days + public holidays, with flexible option to buy or sell
Lead Airline Field Service Engineer employer: Ge Aerospace
Contact Detail:
Ge Aerospace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Airline Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GE Aerospace on LinkedIn. Ask them about their experiences and any tips they might have for landing the Lead Airline Field Service Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into GE's FLIGHT DECK principles. Be ready to discuss how you can apply these principles in real-world scenarios. Show us that you’re not just a fit for the role, but that you truly understand our mission and values.
✨Tip Number 3
Practice your technical explanations! You’ll need to communicate complex ideas clearly, so rehearse how you’d explain maintenance planning or reliability improvements to someone without a technical background. This will showcase your communication skills and customer-driven mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the GE Aerospace team. Let’s get you on board!
We think you need these skills to ace Lead Airline Field Service Engineer
Some tips for your application 🫡
Show Your Technical Expertise: Make sure to highlight your technical skills and experience in aircraft engine or turbomachinery equipment. We want to see how your background aligns with the role, so don’t hold back on showcasing your knowledge!
Emphasise Customer Advocacy: Since customer satisfaction is key for us, share examples of how you've gone above and beyond to meet customer needs. This will show us that you understand the importance of building strong relationships and trust.
Be Data-Driven: We love candidates who can use data analytics to make informed decisions. Include any relevant experience you have with software or data analysis, especially if it led to proactive maintenance recommendations or improvements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ge Aerospace
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to aircraft engines and turbomachinery. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will show that you can provide the leadership and technical support they’re looking for.
✨Showcase Your Customer Advocacy Skills
Prepare examples of how you've gone above and beyond for customers in the past. Think about times when you delivered effective solutions that exceeded expectations. This will demonstrate your commitment to customer satisfaction, which is crucial for this role.
✨Data Analytics is Key
Familiarise yourself with data analytics tools and be prepared to discuss how you've used data to make informed decisions. Highlight any experience you have in producing reports or tracking performance metrics, as this aligns with their focus on monitoring reliability and improving maintenance planning.
✨Emphasise Continuous Improvement
Be ready to talk about how you’ve contributed to continuous improvement in your previous roles. Share specific examples of proactive maintenance recommendations or reliability enhancements you've implemented. This will resonate well with their core behaviours and mission.
