Dowty Field Service Engineer in Gloucester

Here at Dowty, a GE Aerospace company, an exciting opportunity has arisen due to internal promotion for a Field Service Engineer to join our Rest of World field service team. Providing dedicated support for civil and military customers globally, you will be instrumental in providing field training and repairs to our internal and external customer base. As a contributor to our key performance metrics for the team, you must be confident in changing customer demands, setting priorities, engaging with customers, performing on-site repairs and ensuring the customer voice is heard in an impactful way to the wider business.

Key Responsibilities:

• Provide field repairs & technical support for global customers
• Provide training to internal and external customers
• Utilize best practices to challenge existing processes and drive continuous improvement.

Essential Skills and Experience:

• Relevant experience in a regulated aerospace environment performing aircraft maintenance or general mechanical experience in the automotive industry
• Proven Customer Facing and/or Commercial Experience
• Strong oral and written communication skills
• Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work and implement recovery action when required
• A self-starter able to manage your own work
• Ability to apply clear thinking to solve problems and work cross-functionally
• Confident in presenting and delivering technical data through training
• Bachelor's Degree from an accredited University or College, or High School Diploma with work experience in a similar role.

Desired Characteristics:

• Passionate about continuous improvements and be confident in challenging processes
• A knowledge and understanding of the aerospace industry
• A customer advocate who can successfully communicate key needs for their customer
• Propulsion background.

Flexible Working:

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward:

At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:

• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance:

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security.

Right to Work:

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post.

Additional Information:

Relocation Assistance Provided: No