Customer Programs & Field Service Engineer – Africa in Gloucester

In this role, you will be part of the Customer Program Engineering team and wider Field Service Team, providing dedicated in-region support for our civil customers across Africa. You will act as a key technical and account focal, delivering field training and repairs, and supporting the African customer base on-site and remotely. You will be expected to manage changing customer demands, set clear priorities, and engage directly with customers to maintain safe, reliable operations. As a key contributor to our team performance, you will ensure the voice of the customer is clearly represented back into the business, driving meaningful actions and improvements.

Essential Responsibilities

• Provide field repairs & technical support for in-region customers
• Provide in-region customer training
• Support our airframe partners regional conferences
• Utilize best practices to challenge existing processes and drive improvement
• Facilitate new contractual negotiations and roll out
• Deliver quarterly updates for regional customers to key stakeholders
• Support of ROW FSR activity when required

Qualifications/Requirements

• Bachelor's Degree from an accredited University or College, or High School Diploma with compensating work experience in similar role
• Relevant experience in a regulated aerospace environment performing aircraft maintenance & customer training
• Proven Customer Facing and/or Commercial Experience
• Strong oral and written communication skills
• Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work and implement recovery action when required
• A self-starter able to manage your own work
• Ability to apply clear thinking to solve problems and work cross-functionally
• Confident in presenting and delivering technical data through training

Desired Characteristics

• Degree in Aerospace is preferred
• Passionate about continuous improvements and be confident in challenging processes
• A knowledge and understanding of the aerospace industry
• A customer advocate who can successfully communicate key needs for their customer
• Propulsion background

Flexible Working

GE Aerospace supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:

• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security.

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post.

Additional Information

Relocation Assistance Provided: No

This is a remote position.