At a Glance
- Tasks: Manage customer orders and support key accounts in a dynamic repair and overhaul team.
- Company: Join Dowty Propellers, a leader in aviation with a collaborative culture.
- Benefits: Enjoy flexible working, competitive salary, and a tailored benefits plan.
- Other info: Opportunities for growth and continuous improvement in a supportive environment.
- Why this job: Be the voice of the customer and tackle new challenges every day.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity to join a dynamic team responsible for all order management and customer support activities of the repair and overhaul business at Dowty Propellers. As a Customer Order and Fulfilment Coordinator, you will primarily be responsible for supporting well-established key customer accounts, ensuring that the customers receive the best representation and prioritization across all business forums. This role brings additional daily responsibilities related to creating and managing repair orders (Order matching, providing repair estimates to the customers etc.) restricted to the entire ROW (Rest of the World) Value Stream.
A varied job, with a new challenge every day, you will be able to advocate for your customer, confidently and proficiently handle day-to-day queries, understand the contractual terms relating to your key customer and ensure the business is executing these accordingly. You will provide weekly status reports on all customer orders through working closely with our Operations and Planning team whilst engaging with multiple departments to solve complex customer problems.
You will be given ownership of deliverables relating to both department processes and your own customer accounts and will be expected to work proactively to meet or exceed these targets. The R&O Customer Operations department is regulated through a Quality system and follows key defined processes. To successfully execute these processes, you will require to be computer literate, able to learn and apply knowledge across multiple situations & ideally have previous experience of ERP system.
You will be a self-motivated team player and able to work with minimal supervision. You will have a curious mind, looking to learn and grow. You will be supported by the team with the appropriate training and development opportunities. The role requires the candidate to be part of the AOG on call team, offering support to the worldwide De Havilland of Canada Bombardier Dash 8 civil aircraft fleet.
Essential Responsibilities:- Order management
- Repair order estimates
- Repair order management
- Customer Order Book management
- Invoicing
- Contract knowledge and ability to execute against contractual terms
- Responsible for team key deliverables – ability to recognise negative trends and initiate immediate remedial actions
- Function as liaison between internal organizations and customers for assigned contracts
- Able to negotiate and advocate on behalf of customers – being the Voice of Customer (VOC)
- Follow existing procedures, challenge where appropriate to introduce Continuous improvements to business processes
- Work with team to deliver/lead continuous improvement projects within the scope of the departments’ responsibility.
- Bachelor’s degree or equivalent knowledge or experience
- Commercial or customer-facing experience
- Strong verbal and written communication skills.
- Ability to work with cross-functional teams to deliver effective customer service
- Proven experience of Lean Problem solving skills, ownership of issue resolution and key related metrics
- Knowledge and experience of the aviation industry.
Dowty Propellers supports and encourages flexible working arrangements, where possible, and recognises the benefits of employees having a positive work-life balance.
At Dowty Propellers we understand the importance of Total Reward. Our flexible benefits plan, called Flex Choice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to Dowty Propellers we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:
- Non-contributory Pension
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days, with flexible options to buy or sell
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security.
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post.
Relocation Assistance Provided: No
Customer Order and fulfilment Coordinator - Repair and Overhaul in Gloucester employer: Ge Aerospace
At Dowty Propellers, we pride ourselves on being an excellent employer, offering a dynamic work environment where every day presents new challenges and opportunities for growth. Our commitment to employee development is reflected in our comprehensive training programmes and flexible working arrangements, ensuring a positive work-life balance. With a strong focus on customer advocacy and continuous improvement, you will be part of a supportive team that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order and fulfilment Coordinator - Repair and Overhaul in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ge Aerospace. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ge Aerospace before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Order and fulfilment Coordinator - Repair and Overhaul in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ge Aerospace:Your cover letter is your chance to shine! Tell us why you want to work at Ge Aerospace specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ge Aerospace!
How to prepare for a job interview at Ge Aerospace
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
