Customer and Order Fulfilment Specialist (14 month FTC) Maternity Cover

We are seeking a highly organised and detail-oriented Customer and Order Fulfilment Specialist to join our aftermarket team on a 14 month full time contract (maternity replacement). This role is responsible for managing customer purchase orders and ensuring seamless order processing and fulfilment, which includes:

• Processing transactions
• Overseeing material management of repair units
• Coordinating site operations
• Collaborating with cross-functional teams such as Programs, Contracts, Planning, and Engineering to secure necessary approvals and load demand

The position requires adherence to a structured sequence of standard operational tasks to achieve successful outcomes. Our Cheltenham facility specialises in advanced aircraft power distribution and avionics systems, supporting design, development, manufacturing, and aftermarket services for leading aerospace manufacturers in civilian and military sectors.

Roles and Responsibilities

• Facilitate order management - process orders to induct units onto the workshop, input into internal systems
• Order Matching to unit returned
• Quote generation and acceptance processing
• Connect to customer portals and systems
• Support forecasting, billing and collection activities
• Key contact for customer inquiries and customer complaint resolution process
• Work with Programs/Supply Chain to understand and communicate commits and status to customers
• Developing conceptual knowledge of professional discipline
• May include support roles with specialised expertise or technical knowledge in broad area
• Applies general knowledge of business developed through education or past experience
• Understands how work of own team contributes to the area
• Resolves issues using established procedures
• Consult with supervisor or more senior team members for issues outside of defined instructions/parameters
• Collaborates with others to solve issues
• Develops strong customer relationships and serves as the interface between customer and GE
• Exchange technical information, ask questions and check for understanding

Required Qualifications/Characteristics

• Bachelor's degree and/or equivalent knowledge and experience
• Good material management experience
• Good oral and written communication skills
• Good interpersonal and negotiation skills
• Demonstrated ability to work cross-functionally, influence others and lead small teams
• High attention to detail and accuracy
• Strong customer mindset

Desired Experience And Skills

• Good analytical and organisational ability with strong demonstrated Excel skills
• Good knowledge of Lean methodology

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:

• Pension
• Bonus
• Life Assurance
• Group income protection
• Private medical cover

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security.

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post.