At a Glance
- Tasks: Meet and greet customers, ensuring a safe and respectful environment during lettings.
- Company: Newcastle High School for Girls, a supportive and positive community.
- Benefits: Competitive pay, pension scheme, free parking, and flexible hours.
- Other info: Evening and weekend shifts available, with opportunities for extra hours.
- Why this job: Join a friendly team and gain valuable customer service experience.
- Qualifications: Customer service experience and good communication skills preferred.
The predicted salary is between 13.94 - 13.94 £ per hour.
Location: Newcastle High School for Girls, Newcastle upon Tyne, Tyne and Wear
Contract and Salary: Permanent contract, casual hours. £13.94 per hour.
Working Hours: Monday to Friday evenings 18:00 – 21:00. Additional hours may be required on Saturdays and Sundays 08:00 – 18:30 and during school holidays 08:00 – 21:00. Evening and weekend hours could be later for one-off events.
Responsibilities:
- Take a front-of-house role, meeting, greeting and supervising lettings customers on weekday evenings.
- Maintain safety and respectful use of premises and equipment.
- Reset and secure premises at the end of each day.
- Carry out ad-hoc facilities maintenance, porterage and furniture/equipment re-setting and other commercial and operational tasks as needed.
- Work as part of a small team under direction of the Enterprises Manager.
Qualifications:
- Preferred experience in customer service or a front-of-house role.
- Good communication and interpersonal skills.
- Ability to work flexibly during evenings, weekends and school holidays.
- Fluency in English.
Benefits:
- Competitive pay rate.
- Defined Contribution Pension Scheme for ad-hoc hours.
- Free parking on school premises.
- Positive working environment and supportive community.
Equal Opportunities: We are an equal opportunities employer and welcome applications from all qualified individuals. Candidates must provide proof of right to work in the UK.
Safeguarding: Applicants must be willing to undergo child protection checks, including online searches and Disclosure and Barring Service checks, as required for this post.
Lettings Assistant employer: GDST (The Girls' Day School Trust)
Newcastle High School for Girls offers a supportive and positive working environment, making it an excellent employer for those seeking a casual role as a Lettings Assistant. With competitive pay, flexible working hours, and a strong commitment to equal opportunities, employees can thrive in a community-focused atmosphere while contributing to the school's mission. The location provides free parking and the chance to engage with a diverse range of customers, enhancing both personal and professional growth.
Contact Details:
GDST (The Girls' Day School Trust) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GDST (The Girls' Day School Trust) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GDST (The Girls' Day School Trust) and let us see your personality shine through!
We think you need these skills to ace Lettings Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GDST (The Girls' Day School Trust).
Get Familiar with Our Brand:Before applying, take some time to learn about GDST (The Girls' Day School Trust) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GDST (The Girls' Day School Trust)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GDST (The Girls' Day School Trust).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GDST (The Girls' Day School Trust) will surely appreciate.
