Service Desk Analyst, Helpdesk Analyst, 1st Line Support - Remote

Position: IT Support Technician Location: Bristol (Queen Square, onsite role) GDS Group is a global B2B solution provider of insight, content, pipeline growth, production studios and creative services delivered through our virtual platforms and face-to-face experiences. As a technology pioneer and marketing services provider, we produce unique immersive experiences and create unparalleled access to industry thought leadership to enable transformation within their organizations. Trusted by the world’s leading brands, we connect c-suite executives, using real-life, real-time human interactions, to help solve their shared challenges and accelerate projects, so together, we outpace the speed of change. The IT support technician role is a key role in our Information Technology team. The Support Technician will be responsible for desktop & server-side management with a primary focus on providing technical support for our Bristol office. Reporting to the IT Manager you will understand networks across multiple sites and be on hand to advise on solutions to ensure the smooth running of the office. Day to day support for 300+ desk-based and remote users. Administration of user accounts and security permissions on various platforms. Providing Helpdesk/Web support through email tickets, ensuring appropriate prioritization is made. To advise all company staff on the effective use of IT facilities to meet their business needs. To administer all aspects of the local IT infrastructure including communications, office equipment, PCs, peripherals, software, networks and servers. To follow and apply IT policies and procedures accordingly. To escalate IT issues as appropriate to a Senior IT Management Laptop imaging, software installations and configurations including Operating System. Monitor and support live video conferencing. Provide coaching to end users. Plan and implement staff relocations around the office Local server installation/changes. Maintaining asset register and audit checks. 1st/2nd line support of IT related issues covering PC’s, laptops, mobile devices, telephony and networking. ~ Working knowledge of Server 2008/2012/2016 and its roles/features. ~ Knowledge of Networking (such as switches and routers) ~ Working knowledge of Windows 10 is essential, OSX a bonus. ~ Must be able to work with minimal supervision within a pre-defined set of procedures. ~ Working knowledge of DHCP, DNS, NetBIOS, Active Directory, Group Policies Firewalls, Routers & VPN. Experience working in the ITIL framework.