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- Tasks: Be the go-to person for clients, guiding them through their summit journey.
- Company: Join GDS Group, a global leader in B2B events and digital solutions.
- Benefits: Enjoy ongoing training, uncapped earnings, and exceptional career progression.
- Why this job: Make an impact by delivering a top-notch experience for clients across Europe and North America.
- Qualifications: 3+ years in Account Management or Customer Success; strong communication and organizational skills required.
- Other info: Opportunities for global travel and working with C-level executives.
The predicted salary is between 35000 - 45000 £ per year.
Role: Customer Success Manager
Salary: £35,000-£45,000
Location: Bristol (on-site)
GDS Group is a global B2B events company dedicated to helping clients meet the challenges and outpace the speed of change posed by a fast-moving, digitally disruptive business environment.
Whether it’s brokering real solutions to existing or future business projects, providing greater insight into emerging trends and their outcomes or delivering the tools needed to enable meaningful organizational change, our virtual roundtables, interactive virtual business showcases and digital summits provide the intelligence needed to deliver our customer\’s business objectives.
About the role
• As a Customer Success Manager, you will be the main point of contact for all our partner solution providers for our European and North American summits, spanning 60 senior executive level events across 12 different verticals. You will be responsible for working with them on the client journey from pre-summit, during the summit and post summit to ensure they receive the most value from their participation.
• You will be working in the heart of our summit division, working closely with multiple internal departments to ensure clients maximize the value of the summit through our platforms.
• You will support them in creating their unique summit profiles, demonstrating the value of their data-driven bespoke agendas and managing their post-summit process to help secure them follow up meetings and opportunities from the summit.
• You will be providing an unrivalled, white-glove experience for our clients across North America and Europe.
Responsibilities
• Act as the key point of contact between the client and the business, managing expectations, be a trusted advisor and client advocate.
• End to end management of the client customer journey, providing value and support across all touchpoints.
• Effectively welcome and onboard all clients into the business, introduce them to their campaign journey, deliverables and deadlines
• Co-ordinating with multiple stakeholders within the business to deliver on all required touchpoints to ensure a cohesive and seamless customer journey. Responsible for managing all client communications
• Managing the follow up campaign within required timeframes, responsible for ensuring clients are prepared and aware of meetings.
• Effectively managing all associated administration for business reporting.
About you
• 3+ years of work experience in an Account Management or Customer Success role
• Exposure to working with senior-level executives in a client services/customer success capacity
• Exceptional communication skills – both written and verbal – with an ability to self-critique materials and proofread
• Self-motivated: Working in a proactive environment with multiple campaigns and client requirements, time management and prioritisation is vital
• An ability to vary your own communication style to meet varying stakeholder needs
• Outstanding organisational and time-management abilities with the capacity to manage multiple campaigns under pressure
• Strong relationship management skills, with the ability to build relationships with key clients and networks, both internally and externally
Preferred Qualifications
• History of supporting the business needs and expectations of C-level executives
• Proven ability to juggle multiple projects or campaigns under tight deadlines
• Bachelor’s degree in hospitality and/or event management
• Proficient in working with various IT/software programs
GDS Group offers:
• Ongoing training. Throughout your career at GDS Group you\’ll receive continued career development support from our management team
• Uncapped earning potential. Structured commission scheme, quarterly and annual financial incentives and prizes
• Exceptional career progression. We\’re ever-evolving, if you work hard and do well – with our help and support there are no artificial limits to your speed of progress
• Global opportunities. We are a global company with offices in Miami, NY and Bristol – that means great scope for our staff as well as opportunities to travel
Customer Success Manger employer: GDS Group
Contact Detail:
GDS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manger
✨Tip Number 1
Familiarize yourself with the B2B events industry and GDS Group's specific offerings. Understanding the nuances of how summits work and the value they provide to clients will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the customer success and account management fields. Engaging with current or former employees of GDS Group on platforms like LinkedIn can give you insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with senior-level executives. Highlight specific examples where you've successfully managed client relationships and delivered exceptional service, as this is crucial for the role.
✨Tip Number 4
Showcase your organizational skills by preparing a mock client journey. This could involve outlining how you would onboard a new client and manage their expectations throughout the summit process, demonstrating your proactive approach.
We think you need these skills to ace Customer Success Manger
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management or Customer Success roles. Emphasize your ability to manage client relationships and your experience working with senior-level executives.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client journeys and provided exceptional service in previous positions.
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, consider including a brief section in your application that demonstrates your written and verbal communication abilities. You could reference a successful project where these skills were key.
Highlight Organizational Abilities: Discuss your time management and organizational skills in your application. Provide examples of how you have successfully juggled multiple projects or campaigns under tight deadlines, as this is essential for the Customer Success Manager position.
How to prepare for a job interview at GDS Group
✨Showcase Your Client Management Skills
Make sure to highlight your experience in managing client relationships, especially with senior-level executives. Prepare examples of how you've successfully navigated client journeys and provided exceptional support.
✨Demonstrate Strong Communication Abilities
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you adapt your communication style to meet the needs of different stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple projects under pressure. Think of specific scenarios where you successfully handled challenges in a customer success or account management context.
✨Research GDS Group and Its Offerings
Familiarize yourself with GDS Group's events and services. Understanding their business model and how they deliver value to clients will help you align your answers with their goals during the interview.
