At a Glance
- Tasks: Deliver exceptional service and support guests in choosing delicious meals.
- Company: Join the fast-growing German Doner Kebab brand with over 150 restaurants worldwide.
- Benefits: Be part of a dynamic team with opportunities for growth and development.
- Other info: Enjoy a vibrant workplace where every day brings new challenges and rewards.
- Why this job: Make a real impact on guest experiences and be part of a fun, energetic environment.
- Qualifications: Positive attitude, great communication skills, and a passion for excellent service.
The predicted salary is between 20000 - 25000 £ per year.
Front of House Team Member
Do you have what it takes to work for one of the fastest-growing restaurant brands?
The opportunity is here!
German Doner Kebab is changing the perception of the kebab world.
Kebabs Done Right.
With over 150 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector, with industry-leading service levels, exceptional food, and an unforgettable experience for our guests.
Now is the time to join our team!
We are looking for Team Members who can grow with us and share in our success.
You will support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service!
Your role is very important to us here at GDK as you will be the driving force behind helping to achieve our brand standards, work within a great team, and ensure every guest leaves the restaurant having had a great experience and wants to return to us!
Here is what you need
Restaurant Team Member Front of the house
- Our Guest is first in everything we do.
- Have a positive “can do” attitude.
- Assist guests in choosing meals and drinks and provide additional up-sell information.
- Process guests ‘orders through the POS system.
- Deliver orders to the kitchen and assist in preparing and packing food and beverages.
- Ensure that the portion of food being packed or served looks appealing.
- Promote additional food items to compliment the guest experience & increase sales.
- Process sales, provide guests with receipts and deliver food.
- Greets EVERY guest genuinely and warmly.
- Answer the telephone and deal with an enquiry.
- Assemble and package orders to the brand standard.
- Keep all guest areas clean, sanitary, and tidy.
- Ensure that all orders are fully complete and ready to be received by the guest.
- Work to Brand standards and deliver exceptional guest service.
Key skills & knowledge needed for the job
- Can speak clearly and listen attentively to guests and other team members.
- Has the ability to maintain a clean & smart appearance.
- Displays a positive and enthusiastic approach to all tasks.
- Exhibits a cheerful and helpful attitude and always provides excellent guest care.
- Adapts to changing business volume levels with a sense of urgency.
- Can demonstrate a complete understanding of the menu & Allergens.
- Be able to follow instructions to achieve brand standards (The GDK way).
- Ability to fill in daily paperwork in line with GDK standards.
- Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
- Believes and cares for exceptional guest service and impeccable standards.
Front of House employer: GDK Cambridge
At German Doner Kebab, we pride ourselves on being a leading employer in the Casual Dining sector, offering our Front of House Team Members a vibrant work culture that values teamwork and exceptional guest service. With opportunities for personal and professional growth, you will be part of a fast-paced environment where your contributions are recognised and rewarded, all while working in a dynamic setting that is transforming the kebab experience. Join us and be part of a brand that is not just about food, but about creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like GDK Cambridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to GDK Cambridge
Don't be shy about reaching out to GDK Cambridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about GDK Cambridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at GDK Cambridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
