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- Tasks: Lead a vibrant restaurant team, ensuring top-notch service and food quality.
- Company: Join a dynamic restaurant brand focused on excellence and customer satisfaction.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Be the captain of your ship, creating memorable dining experiences for guests.
- Qualifications: Experience in restaurant management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
You are the Captain of the Ship. You are responsible for ensuring consistency of food standards, excellent service, and maintaining the cleanliness and condition of the Restaurant. You are accountable for achieving the restaurant’s sales and profit by maintaining the ideal cost of all its expenses, including proper preparation of weekly scheduling without sacrificing the customers’ experience. Controlling the cost of goods comes naturally to you. You are responsible for motivating your people and creating a cheerful professional working environment that will keep our customers wanting to return to our business.
Duties and Responsibilities
- Leads Operations Excellence: Oversees and manages all areas of the Restaurant
- Ensures guest service exceeds company standards and strong guest satisfaction is maintained
- Responds efficiently to guest complaints and takes appropriate action to solve the problem
- Enforces and ensures the best quality of products possible are served
- Organise and supervise shifts to ensure both team and guest satisfaction
- To be a duty manager on a rotation basis (role shared with supervisors)
- Coordinating the entire operation of the restaurant during scheduled shifts
- At the end of each shift, complete all necessary daily reports
- Managing team welfare and providing them with regular feedback
- Ensuring that all employees adhere to the company uniform standards
- Ensure the team is always well-groomed and competent, ready for work
- Organising and supervising the shifts of kitchen, dining, and counter staff
- To meet and greet all customers where possible and be a role model of exceptional customer care
- To take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment
- Maintaining high standards of quality control, hygiene, and health and safety.
- Trains and develops team through intense, well-organised training and ongoing operational feedback
- Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
- Nurture a positive working environment and lead by example
- To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
- Estimate consumption, forecast requirements, and maintain stock inventory to ensure product availability and minimum product wastage
- Monitors and ensures compliance with food safety and health & safety rules and regulations
- Control costs and minimise waste to ensure the profitability of the restaurant
- Successfully promote and publicise the brand
- Analysing and planning restaurant sales levels and profitability
- Organising marketing activities, such as promotional events and discount schemes
- Monitor all restaurant operations and initiate corrective actions
- Lead all financial areas, including sales growth, cost management, and profit growth
- Takes responsibility for the business performance of the restaurant
- Preparing reports at the end of the shift/week, including team control, food control and sales
- Creating and executing plans for sales, restaurant profit and staff development
- Setting budgets and/or agreeing on them with the reporting manager
- Checking stock levels and ordering the correct amount of supplies
- Preparing cash drawers and providing petty cash as required
- Helping in any area of the restaurant when circumstances dictate
- Attend any training or meetings as and when required by the Brand or the Franchisee
- To perform any other duties as designated by the Franchisee due to business demands
- To take responsibility for and ensure the security of the Restaurant
- Working with supervisors to coordinate all aspects of stock deliveries.
- Keep accurate records, the receipt and administration of all deliveries are up to date
- To regularly collaborate with the Brand and the Franchisee to ensure the monthly accounts are accurate
- To administer and maintain the Brand system
- To monitor the stock storage areas, ensuring they are always secure, neat, and clean
- To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved
- Maintain a local authority food safety certificate i.e. scores on the doors 5 stars.
- Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers
Business Relationships within the restaurant
- Team members and Supervisors
- Store Management Team
- Guest/Delivery drivers
- Head Office personnel
- Franchisee
Qualifications
- Proven working experience as a Restaurant General Manager
- Demonstrated experience in customer service management
- Extensive food knowledge
- Computer literacy and familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Financial management skills
Compensation: Competitive salary
Restaurant Manager in Cambridge employer: GDK Cambridge
Contact Detail:
GDK Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager in Cambridge
✨Tip Number 1
Get to know the restaurant scene in your area! Visit local spots, chat with managers, and understand what makes them tick. This insider knowledge can give you a leg up when you’re applying for that Restaurant Manager role.
✨Tip Number 2
Networking is key! Attend industry events or join online groups where restaurant pros hang out. You never know who might have a lead on your dream job or be willing to refer you to their restaurant.
✨Tip Number 3
When you land an interview, come prepared with examples of how you've led teams and improved service. Show them you can motivate staff and create a positive environment – that’s what they want to see!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Restaurant Manager in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the restaurant industry shine through. We want to see how you connect with customers and create memorable experiences. Share any stories that highlight your passion for service!
Highlight Your Leadership Skills: As a Restaurant Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've motivated teams in the past and created a positive work environment. We love to see examples of teamwork and collaboration!
Be Specific About Your Achievements: Don't just list your responsibilities; we want to know what you've accomplished! Use numbers and specific examples to demonstrate how you've improved sales, reduced costs, or enhanced customer satisfaction in previous roles. This will help us see the impact you've made!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at GDK Cambridge
✨Know Your Numbers
As a Restaurant Manager, you'll need to be on top of your financial game. Brush up on key metrics like food cost percentages, labour costs, and sales growth. Be ready to discuss how you've managed these in the past and how you plan to keep the restaurant profitable.
✨Showcase Your Leadership Style
This role is all about leading a team, so think about your leadership style and how it aligns with the company’s values. Prepare examples of how you've motivated teams, handled conflicts, and created a positive work environment. They’ll want to see that you can inspire others!
✨Customer Service is Key
Be prepared to talk about your approach to customer service. Share specific instances where you turned a negative experience into a positive one. Highlight your commitment to exceeding guest expectations and how you ensure your team does the same.
✨Understand the Brand
Research the restaurant's brand and its unique selling points. Be ready to discuss how you would promote and publicise the brand effectively. Showing that you understand their market position and how to enhance it will set you apart from other candidates.