Trade Operations & Customer Support Executive

Location:

Based in our Waterloo Office, London – hybrid working: 3 days in office, 2 days from home

GDC Beauty Group, is a renowned leader in professional skincare, trusted by beauty professionals in over 70 countries across five continents. With a rich heritage spanning more than 60 years, the brand has transformed professional skincare into a luxurious, results-driven beauty ritual, blending advanced scientific innovation with sensorial experience. GDC Beauty Group is proud to be at the forefront of the Germaine De Capuccini brand’s expansion into select retail channels, while continuing to serve spas, salons, and skincare professionals with excellence.

Overview:

We’re looking for a highly organised and proactive Trade Operations & Customer Support Executive to join our growing team. This full-time role is critical to ensuring the smooth day-to-day running of our business operations and providing seamless support to our sales, customer service, and trade teams.

You’ll play a key part in keeping internal processes running efficiently, while also helping us deliver exceptional service to our trade partners and customers. The role offers variety and the opportunity to work closely with multiple departments in a dynamic, fast-paced environment.

Key Responsibilities:

Business Operations & Admin:

• Manage day-to-day administrative tasks in Business Central and across general operations
• Handle order processing, sample logistics, and internal coordination
• Maintain and update customer records in our CRM system
• Support finance-related tasks including trade invoice follow-ups and education payment queries

Sales & Trade Support:

• Provide operational support to Regional Sales Managers and Business Development Managers
• Assist with the creation of promotional deals, working with the global team
• Track and follow up on trade partner requests, open orders, and field queries

Customer Service:

• Respond to incoming trade and customer service enquiries, ensuring prompt and professional resolution
• Liaise with logistics, finance, and marketing teams to support issue resolution

Marketing & Events Support:

• Support with coordination of education sessions, trade events, and other brand initiatives
• Help organise materials and logistics required for brand activations and field activities

What We're Looking For:

• Strong organisational and multitasking skills
• A detail-oriented mindset and willingness to take initiative
• Excellent written and verbal communication skills
• Ability to manage and prioritise multiple workstreams with confidence
• Previous experience using ERP/CRM systems (e.g., Business Central) is a plus
• A team player with a positive, solutions-oriented attitude

Benefits:

• Hybrid working model (3 days in-office, 2 days f

rom home)Compe

• titive salary (£30k / DOE)Bupa healthcar
• eGenerous produ
• ct allowanceOppor
• tunity to grow and develop within a dynamic, supportive team