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- Tasks: Manage daily operations, support sales, and provide customer service in a dynamic environment.
- Company: Join GDC Beauty Group, a leader in professional skincare with over 60 years of excellence.
- Benefits: Enjoy hybrid working, competitive salary, Bupa healthcare, and a generous product allowance.
- Why this job: Be part of a supportive team, gain diverse experience, and contribute to a renowned brand's growth.
- Qualifications: Strong organisational skills, detail-oriented, and previous ERP/CRM experience is a plus.
- Other info: Opportunity for personal growth within a fast-paced, innovative company.
The predicted salary is between 21600 - 36000 £ per year.
Location: Based in our Waterloo Office, London – hybrid working: 3 days in office, 2 days from home.
GDC Beauty Group is a renowned leader in professional skincare, trusted by beauty professionals in over 70 countries across five continents. With a rich heritage spanning more than 60 years, the brand has transformed professional skincare into a luxurious, results-driven beauty ritual, blending advanced scientific innovation with sensorial experience. GDC Beauty Group is proud to be at the forefront of the Germaine De Capuccini brand’s expansion into select retail channels, while continuing to serve spas, salons, and skincare professionals with excellence.
Overview: We’re looking for a highly organised and proactive Trade Operations & Customer Support Executive to join our growing team. This full-time role is critical to ensuring the smooth day-to-day running of our business operations and providing seamless support to our sales, customer service, and trade teams. You’ll play a key part in keeping internal processes running efficiently, while also helping us deliver exceptional service to our trade partners and customers. The role offers variety and the opportunity to work closely with multiple departments in a dynamic, fast-paced environment.
Key Responsibilities:- Business Operations & Admin: Manage day-to-day administrative tasks in Business Central and across general operations; Handle order processing, sample logistics, and internal coordination; Maintain and update customer records in our CRM system; Support finance-related tasks including trade invoice follow-ups and education payment queries.
- Sales & Trade Support: Provide operational support to Regional Sales Managers and Business Development Managers; Assist with the creation of promotional deals, working with the global team; Track and follow up on trade partner requests, open orders, and field queries.
- Customer Service: Respond to incoming trade and customer service enquiries, ensuring prompt and professional resolution; Liaise with logistics, finance, and marketing teams to support issue resolution.
- Marketing & Events Support: Support with coordination of education sessions, trade events, and other brand initiatives; Help organise materials and logistics required for brand activations and field activities.
- Strong organisational and multitasking skills.
- A detail-oriented mindset and willingness to take initiative.
- Excellent written and verbal communication skills.
- Ability to manage and prioritise multiple workstreams with confidence.
- Previous experience using ERP/CRM systems (e.g., Business Central) is a plus.
- A team player with a positive, solutions-oriented attitude.
- Hybrid working model (3 days in-office, 2 days from home).
- Competitive salary (£30k / DOE).
- Bupa healthcare.
- Generous product allowance.
- Opportunity to grow and develop within a dynamic, supportive team.
Contact Detail:
GdC Beauty Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Operations & Customer Support Executive
✨Tip Number 1
Familiarise yourself with the beauty industry, especially professional skincare. Understanding the products and services offered by GDC Beauty Group will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the beauty and skincare sectors. Attend industry events or join relevant online forums to connect with people who might provide insights or even referrals for the Trade Operations & Customer Support Executive position.
✨Tip Number 3
Brush up on your organisational and multitasking skills. Consider using tools or apps that can help you manage tasks efficiently, as these skills are crucial for the role and will show your proactive approach during the hiring process.
✨Tip Number 4
Prepare to discuss your experience with ERP/CRM systems, particularly Business Central. If you have used similar systems, be ready to share specific examples of how you managed data or improved processes, as this will highlight your suitability for the role.
We think you need these skills to ace Trade Operations & Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Trade Operations & Customer Support Executive role. Emphasise your organisational skills, multitasking abilities, and any previous experience with ERP/CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of GDC Beauty Group that resonate with you and explain how your background makes you a great fit for their team.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this position, provide examples in your application that demonstrate your ability to communicate effectively, whether through previous roles or relevant experiences.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully resolved issues or improved processes in previous roles. This will illustrate your proactive approach and solutions-oriented attitude, which is highly valued by GDC Beauty Group.
How to prepare for a job interview at GdC Beauty Group
✨Showcase Your Organisational Skills
As the role requires strong organisational abilities, be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past. Highlight any tools or methods you use to stay organised.
✨Demonstrate Your Communication Skills
Since excellent written and verbal communication is crucial, practice articulating your thoughts clearly. Consider preparing a few scenarios where you effectively resolved customer queries or collaborated with teams.
✨Familiarise Yourself with ERP/CRM Systems
If you have experience with ERP or CRM systems like Business Central, be ready to discuss it. If not, do some research on these systems and express your willingness to learn, as this will show your proactive attitude.
✨Prepare for Teamwork Questions
This position requires a team player mentality. Think of examples where you've worked collaboratively in a team setting, especially in fast-paced environments. Be ready to explain how you contribute positively to team dynamics.
