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- Tasks: Deliver skincare workshops, build customer relationships, and maintain high service standards.
- Company: Join Germaine de Capuccini, a luxury skincare brand loved in over 85 countries.
- Benefits: Enjoy flexible part-time hours, a vibrant team culture, and opportunities for personal growth.
- Why this job: Be an ambassador for a global brand while making a real impact on customers' skincare journeys.
- Qualifications: 1-2 years in Beauty/Spa/Retail, NVQ Level 3 or equivalent, and strong customer service skills.
- Other info: Must be able to commute to Wokingham and work mixed shifts, including weekends.
Germaine de Capuccini is loved in over 85 countries for its luxurious treatment journeys and powerful products. We are experts in combining cutting-edge skincare with luxury rituals. We are looking for a Skin Care Ambassador ideally situated in the Berkshire region. You must be able to commute to Wokingham. This role is part-time with mixed shifts between 9am and 8pm, including 2 weekends in every 4.
Key Responsibilities:
- Develop and deliver a thorough understanding of the Germaine de Capuccini brand and its rituals.
- Delivery of daily skincare workshops and treatments, with a high-quality service and product knowledge.
- Build relationships with customers and team members.
- Achieve monthly retail targets, lead by example, and regularly run incentives.
- Promote a culture of high standards of cleanliness within the department.
- Ensure stock and brand visual merchandise are well presented at all times.
- Stock monitoring, rotation and ordering to achieve sell-out and targets.
- Commit to ensuring treatments are delivered to the highest possible standards.
- Act as an ambassador of a global brand.
- Administrative duties will include maintaining a daily calendar, and monitoring and reporting.
- Proficient use of Microsoft Office and other administrative tools.
- Assist with customer transactions.
- Maintain a high standard of hygiene within the treatment environment.
- Be flexible and prepared to support business needs when required.
- Support at customer and industry events when applicable.
Experience and Qualifications Required:
- A minimum of 1 - 2 years of experience within the Beauty/Spa/Retail industry as a therapist.
- Experience working in a fast-paced environment, delivering excellent customer service and skincare knowledge.
- Trained face and body therapist up to NVQ Level 3 / City & Guilds or equivalent.
- Advanced electrical treatment training is preferred but not essential.
- NVQ / City and Guilds Level 2 with 2 years of experience will also be considered.
- Strong retail experience.
- Confident with IT, including PowerPoint, Outlook, and Excel.
Qualities:
- Loves a challenge and is passionate about skincare.
- Exceptional communication and presentation skills.
- Ability to engage with the end consumer.
- Self-motivated and able to work independently, while enjoying being part of a team.
- Adaptable to changing workloads due to the fast-moving pace of the industry and brand.
Industry: Personal Care Product Manufacturing
Contact Detail:
GdC Beauty Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skin Care Ambassador
✨Tip Number 1
Familiarise yourself with the Germaine de Capuccini brand and its product offerings. Understanding their unique selling points and luxurious treatment journeys will help you stand out during interviews and discussions.
✨Tip Number 2
Network within the beauty and skincare community, especially in the Berkshire region. Attend local events or workshops to meet potential colleagues and learn more about the industry, which can give you an edge when applying.
✨Tip Number 3
Prepare to demonstrate your customer service skills in a practical setting. Think of examples from your past experiences where you successfully engaged with customers or resolved issues, as this will be crucial for the role.
✨Tip Number 4
Showcase your adaptability and willingness to learn. The beauty industry is fast-paced, so being able to discuss how you've handled changing workloads or new challenges in previous roles will impress potential employers.
We think you need these skills to ace Skin Care Ambassador
Some tips for your application 🫡
Understand the Brand: Before applying, take the time to thoroughly understand Germaine de Capuccini's brand values, products, and treatment rituals. This knowledge will help you tailor your application and demonstrate your passion for skincare.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the Beauty/Spa/Retail industry. Mention specific roles where you delivered excellent customer service and any relevant qualifications, such as NVQ Level 3 or equivalent.
Showcase Your Skills: Make sure to highlight your communication and presentation skills in your application. Provide examples of how you've engaged with customers and built relationships in previous roles, as these are key qualities for a Skin Care Ambassador.
Tailor Your Application: Customise your cover letter to reflect your enthusiasm for the role and the company. Mention your adaptability and willingness to support business needs, as well as your commitment to maintaining high standards of cleanliness and hygiene.
How to prepare for a job interview at GdC Beauty Group
✨Know the Brand Inside Out
Before your interview, make sure you thoroughly research Germaine de Capuccini. Understand their product range, brand values, and what sets them apart in the skincare industry. This knowledge will help you demonstrate your passion for the brand and your ability to represent it effectively.
✨Showcase Your Customer Service Skills
As a Skin Care Ambassador, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and create memorable experiences, as this will resonate well with the interviewers.
✨Demonstrate Your Skincare Knowledge
Be ready to discuss various skincare treatments and products. You might be asked about your experience with different techniques or how you would handle specific customer concerns. Brush up on your skincare knowledge and be prepared to share insights during the interview.
✨Prepare for Practical Scenarios
Expect to face practical scenarios or role-playing exercises during the interview. This could involve demonstrating a skincare treatment or handling a customer query. Practising these scenarios beforehand can help you feel more confident and showcase your skills effectively.
