Customer Success Manager - Team Leader 📍 Hybrid | UK 💰 Competitive Salary + Benefits We're looking for an experienced Customer Success Manager - Team Leader to lead customer engagement across a portfolio of managed service accounts while supporting and mentoring a Customer Success team. You'll build strong client relationships, chair service reviews, manage escalations, oversee SLAs and KPIs, and work closely with technical, project, and commercial teams to drive customer satisfaction, retention, and growth. Key Requirements: Experience in Customer Success, Service Delivery, Account Management, or Client Relationship Management Background in Managed Services, Cloud, Cyber Security, Infrastructure, or Technology Strong stakeholder management and service governance experience Knowledge of SLAs, KPIs, service reviews, and customer lifecycle management Previous team leadership or mentoring experience desirable ITIL Foundation or equivalent experience advantageousThis is an excellent opportunity to join a growing organisation delivering business-critical services within a dynamic technology environment. Apply now to learn more. GCS is acting as an Employment Agency in relation to this vacancy
Customer Success Manager in Stoke-on-Trent employer: GCS
As a Social Media & Community Manager at our company, you'll thrive in a dynamic and supportive work environment that values creativity and innovation. We offer comprehensive benefits, opportunities for professional development, and a culture that encourages collaboration and open communication. Located in a vibrant area, our team enjoys a unique blend of work-life balance and community engagement, making it an excellent place to grow your career while making a meaningful impact.
