Role - 2nd Line EUC Support Engineer
Duration - 6 months with very likely extension
Location - Billinham, onsite 5 days a week
About the Role
We are seeking an experienced EUC Support Engineer to join a major end-user computing transformation programme. You will play a key role in supporting device migrations, application readiness activities, endpoint refresh initiatives, and user onboarding across a complex enterprise environment.
Working as part of a wider deployment and migration team, you will provide Level 2 support to end users, ensuring a smooth transition to new devices, applications, and workplace technologies while maintaining a high standard of customer service.
Key Responsibilities
- Provide Level 2 support for end-user devices and business applications.
- Support device migration, deployment, and onboarding activities.
- Assist with application packaging, readiness assessments, testing, and validation.
- Troubleshoot application compatibility, performance, and user access issues.
- Support software installations, upgrades, and deployment activities.
- Work closely with deployment teams during migration and cutover periods.
- Manage incidents, service requests, and change activities in line with ITIL processes.
- Escalate complex issues to specialist Level 3 teams where required.
- Maintain accurate support documentation, knowledge articles, and ticket updates.
- Assist with endpoint refresh and hardware replacement programmes.
- Coordinate with business users to support testing and user acceptance activities.
- Identify recurring issues and contribute to continuous service improvement initiatives.
- Liaise with third-party vendors and support partners as needed.
Required Skills & Experience
- Previous experience in a Level 2 Desktop, EUC, or Application Support role.
- Strong troubleshooting and root cause analysis skills.
- Experience supporting Windows desktop environments within enterprise organisations.
- Knowledge of:Windows 10 and Windows 11Active DirectorySCCM / Microsoft Configuration ManagerCitrix and/or VDI environmentsMicrosoft Office 365Experience using ServiceNow or similar ITSM platforms.Understanding of software deployment and endpoint support processes.Ability to manage multiple priorities in a fast-paced project environment.Excellent communication and customer-facing skills.
Desirable Experience
- Experience supporting Windows 11 migration projects.
- Device refresh or hardware deployment experience.
- Application testing and validation experience.
- Experience within highly regulated or large-scale enterprise environments.
- ITIL Foundation certification.
GCS is acting as an Employment Business in relation to this vacancy
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2nd Line EUC Support Engineer - Contract employer: GCS
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