At a Glance
- Tasks: Provide first-line IT support and troubleshoot system issues for users.
- Company: Join a dynamic team at Chiswick Business Park with a focus on IT services.
- Benefits: Earn £27.82/hr, enjoy free parking, and consistent shifts known in advance.
- Other info: Potential for a full-time role and opportunities for growth in the tech field.
- Why this job: Kickstart your IT career while making a real difference in user support.
- Qualifications: Experience with Windows/Mac and Office 365; strong communication skills required.
The predicted salary is between 27.82 - 27.82 £ per hour.
Part time role: Mon, Tues and Weds - 8am-4pm or 4pm-midnight shifts. Shifts are consistent for the week and won't differ each day. Shifts are known a month in advance as rota is created for the month. Occasional ad hoc support on Thurs and Fridays, or Weekends (at x1.5).
Location: Onsite, 3 days - Chiswick Business Park (closest tube station is Gunnersbury on the District Line).
Contract rate: £27.82 /hr or £223/day Inside IR35. Free Parking is provided. Potential to increase to 5-day work week.
- IT Support Technician First line/1st line IT client services and support.
- Provide troubleshooting to system outages.
- Respond swiftly and effectively to IT support requests.
- Raise Tickets to appropriate teams when issues cannot be resolved locally.
- Issue equipment to users as needed.
- Manage IT consumable stocks.
- Provide basic troubleshooting on production systems.
- Support onboarding and offboarding of staff/team.
- Support general technical support requests - escalating using appropriate pathways.
Must have:
- Windows / Mac support experience.
- Office 365.
- Laptop, Mobile Phone, Desktop Support.
- Personable, good communication and customer service skills.
Nice to Have:
- Broadcast or Media background or experience.
IT Support/ IT service Desk (1st Line) in London employer: GCS Recruitment
Join a forward-thinking organisation that values innovation and collaboration, where as a Senior Site Reliability Engineer, you will play a pivotal role in enhancing the reliability and performance of critical banking systems. With a hybrid working model based in Knutsford or Glasgow, you will benefit from a supportive work culture that prioritises continuous improvement and employee growth, alongside opportunities for technical leadership and mentorship. Enjoy a competitive benefits package and the chance to work with cutting-edge technologies in a dynamic environment that fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support/ IT service Desk (1st Line) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GCS Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GCS Recruitment and let us see your personality shine through!
We think you need these skills to ace IT Support/ IT service Desk (1st Line) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GCS Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about GCS Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GCS Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GCS Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GCS Recruitment will surely appreciate.
