At a Glance
- Tasks: Provide L2 support for Identity & Access Management systems, focusing on Microsoft Identity Manager.
- Company: Join a forward-thinking tech company with a collaborative and innovative culture.
- Benefits: Enjoy competitive pay, health perks, remote work options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential in a supportive environment.
- Why this job: Make a real impact by solving complex issues and enhancing user access experiences.
- Qualifications: Experience in L2 support, SQL skills, and a team-oriented mindset are essential.
The predicted salary is between 35000 - 45000 £ per year.
Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes.
Key Accountabilities
- Own L2 support for MIM Sync and MIM Service in production and non-production environments.
- Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs.
- Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.
- Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts), Access request workflow fallouts and queue management, Certificate/credential-related issues (where applicable).
- Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts).
- Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3.
- Execute approved changes (configuration updates, run profile changes, connection updates) following change control.
- Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation.
- Drive problem management: trend recurring incidents, perform root-cause analysis with L3, and track permanent fixes.
- Coordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues.
- Participate in on-call/major incident processes as required.
Essential Skills
- Experience in L2 application/production support for enterprise systems (incident, problem, change).
- Working knowledge of Microsoft Identity Manager (MIM) operations: Sync run profiles, connector space/metaverse basics, error handling, MIM Service request processing and workflow fallouts (desirable).
- Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
- Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily full-time development).
- Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
- Must show a progressive advancement in responsibility including deep troubleshooting technical skills.
- Self-driven and be able to work independently with minimal supervision.
- Requirements gathering in a technical environment - Cloud and on-premise infrastructure platforms.
- Strong process mapping skills.
- Strong analysis skills.
- Identification of use cases.
- Technical understanding of infrastructure technologies.
- Experience of working closely with IT developers/engineers and operational teams.
- Root cause analysis skills.
- Ability to optimise processes and maximise efficiency.
- Strong stakeholder engagement and communication skills.
- Confident at presenting what they are working on.
- Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate.
- Accountability for deliverables and proven track record of delivering on schedule.
- Good time management.
- Must be self-sufficient; able to deliver quality output without supervision.
- Proficient in MS Excel, Visio, Confluence.
L2 Support Analyst - MIM employer: GCS Recruitment
Join a dynamic team as an L2 Support Analyst in a collaborative environment that prioritises employee growth and development. Our company offers comprehensive training, a supportive work culture, and opportunities to engage with cutting-edge technologies in Identity & Access Management. Located in a vibrant area, we provide a flexible work-life balance and a commitment to fostering innovation and teamwork, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Analyst - MIM
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GCS Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GCS Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GCS Recruitment!
✨Direct Apply to GCS Recruitment
Let's not forget to apply directly through the GCS Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace L2 Support Analyst - MIM
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GCS Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GCS Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GCS Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
