Title : 1st line IT Support Technician (Part time role)
Mon, Tues and Weds - 8am-4pm or 4pm-midnight shifts - shifts are consistent for the week and won't differ each day,Shifts are known a month in advance as rota is created for the month
Occasional ad hoc support on Thurs and Fridays, or Weekends (at x1.5)
Location : Onsite, 3 days - Chiswick Business Park (closest tube station is Gunnersbury on the District Line)
Contract rate: £27.82 /hr or 223/day Inside IR35
- Free Parking is provided
- Potential to increase to 5-day work week
IT Support Technician
- First line/1st line IT client services and support
- Provide troubleshooting to system outages
- Respond swiftly and effectively to IT support requests
- Raise Tickets to appropriate teams when issues cannot be resolved locally
- Issue equipment to users as needed
- Manage IT consumable stocks
- Provide basic troubleshooting on production systems
- Support onboarding and offboarding of staff/team
- Support general technical support requests - escalating using appropriate pathways
Must have
- Windows / Mac support experience
- Office 365
- Laptop, Mobile Phone, Desktop Support
- Personable, good communication and customer service skills
Nice to Have
- Broadcast or Media background or experience
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IT Support/ IT service Desk (1st Line) employer: GCS Recruitment
Join a forward-thinking organisation that values innovation and collaboration, where as a Senior Site Reliability Engineer, you will play a pivotal role in enhancing the reliability and performance of critical banking systems. With a hybrid working model based in Knutsford or Glasgow, you will benefit from a supportive work culture that prioritises continuous improvement and employee growth, alongside opportunities for technical leadership and mentorship. Enjoy a competitive benefits package and the chance to work with cutting-edge technologies in a dynamic environment that fosters professional development.
