At a Glance
- Tasks: Lead customer journey mapping and process design to drive transformation.
- Company: Join a well-known utilities client with a focus on innovation.
- Benefits: Flexible contract, competitive pay, and valuable experience in transformation.
- Other info: Work on-site in Surrey two days a week for dynamic collaboration.
- Why this job: Make a real impact by enhancing customer experiences and driving change.
- Qualifications: Experience in business transformation and strong facilitation skills.
The predicted salary is between 54000 - 66000 £ per year.
GCS Recruitment is seeking a Business Transformation/Customer Journey Consultant for a 6-month contract, outside IR35, with a well-known utilities client.
The role focuses on customer journey mapping, process mapping, service design, and operating model design to drive transformation.
The candidate will facilitate workshops with senior stakeholders, perform gap analysis and prioritisation, and support change management and implementation planning, on-site in Surrey two days per week.
Utilities Customer Journey & Transformation Consultant in England employer: GCS Recruitment
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