Project Manager - Dynamics 365 & Housing Transformation
Location: Hybrid (London)
The Role
We are seeking an experienced Project Manager to lead the delivery of complex business and technology transformation projects within a Housing environment.
The successful candidate will have a strong track record of delivering Microsoft Dynamics 365 CRM initiatives, driving business change, improving customer-facing services, and managing stakeholders across large and complex organisations.
This is an exciting opportunity to play a key role in delivering strategic transformation programmes focused on customer experience, process improvement, and service modernisation.
Key Responsibilities
- Lead end-to-end delivery of Dynamics 365 and business transformation projects.
- Manage project scope, plans, budgets, risks, issues, and dependencies.
- Establish and maintain effective project governance and reporting.
- Work closely with business and technology stakeholders to define requirements and deliver agreed outcomes.
- Coordinate suppliers, implementation partners, and internal delivery teams.
- Support business readiness activities including UAT, training, communications, and deployment.
- Drive process improvement initiatives and ensure successful adoption of new systems and processes.
- Deliver projects in line with agreed timelines, budgets, and quality standards.
Essential Experience
- Proven Project Manager with 5+ years' experience delivering complex transformation programmes.
- Strong experience delivering Microsoft Dynamics 365 CRM projects.
- Experience within Housing Associations, Local Authority Housing, or Social Housing organisations.
- Experience integrating Dynamics 365 with Housing Management Systems such as:
- NEC Housing (Northgate)
- Civica
- Orchard Housing
- Open Housing
- Strong stakeholder engagement and supplier management skills.
- Experience managing UAT, data migration, training, and business change activities.
- Strong governance, RAID management, and reporting experience.
Desirable Experience
- Complaints management or customer service transformation projects.
- Dynamics 365 Customer Service or Customer Engagement modules.
- Customer portals, resident portals, and self-service platforms.
- Housing repairs, tenancy management, asset management, or resident services transformation.
- PRINCE2, Agile PM, MSP, or equivalent certification.
Skills Required
- Project Delivery
- Microsoft Dynamics 365 CRM
- Housing Transformation
- Stakeholder Management
- Supplier Management
- Business Change
- Governance and RAID Management
- UAT and Business Readiness
- Data Migration
- Customer Service Transformation
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Project Manager in City of London employer: GCS Recruitment Specialists
Join a leading global organisation in London, where you will be at the forefront of a transformative cyber security programme that enhances the resilience of critical manufacturing environments. With a strong emphasis on employee growth and collaboration, the company fosters a dynamic work culture that values innovation and flexibility, offering competitive salaries and comprehensive benefits. This role not only provides the opportunity to lead significant projects but also to engage with diverse teams across the globe, ensuring your contributions have a meaningful impact on operational security.
Contact Details:
GCS Recruitment Specialists Recruitment Team
