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- Tasks: Lead the service transition process for a major platform upgrade in the automotive sector.
- Company: Join a dynamic team in the automotive industry, driving innovation and technology.
- Benefits: Enjoy a hybrid work model with competitive salary and potential for contract extension.
- Why this job: Be at the forefront of tech transitions, making a real impact in a fast-paced environment.
- Qualifications: Strong background in Service Transition and familiarity with .NET, Azure, and ITIL principles required.
- Other info: This is a 6-month fixed-term contract with opportunities for growth and development.
FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry.
Type - Fixed term contract (6 months) likely extension
Location - Hybrid, 2/3 days per week in the office (London, Victoria)
Salary - 75,000 pa, pro rata
Key Responsibilities- Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment.
- Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase.
- Establish and document all service management processes, support models, SLAs, and early life support arrangements.
- Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required.
- Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams to resolve blockers.
- Support the planning and governance of future releases and updates, maintaining a repeatable process for service change.
- Ensure compliance with security policies, change controls, and audit requirements.
- Champion a seamless handover into live service that is well-documented, monitored, and maintainable.
- Strong experience in Service Transition, Service Delivery, or Service Introduction within IT.
- Familiarity with software delivery processes and platforms built on .NET, Blazor, Azure, SQL Server, and Azure DevOps.
- Knowledge of ITIL principles and their practical application in a Microsoft-based cloud environment.
- Excellent communication, coordination, and stakeholder engagement skills.
- Ability to manage competing priorities and work across technical and non-technical teams.
- Experience working within secure and compliance-sensitive environments is highly desirable.
Service Transition Manager Role - Perm (FTC) - Hybrid employer: GCS Ltd
Contact Detail:
GCS Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager Role - Perm (FTC) - Hybrid
✨Tip Number 1
Network with professionals in the automotive and IT service management sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends in service transition.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as .NET, Blazor, and Azure. Consider taking online courses or certifications to enhance your knowledge and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your experience with ITIL principles and how you've applied them in previous roles. Be ready to provide examples of how you've managed service transitions and ensured operational readiness.
✨Tip Number 4
Showcase your communication and stakeholder engagement skills during any interviews or networking opportunities. Practice articulating how you’ve successfully collaborated with both technical and non-technical teams in past projects.
We think you need these skills to ace Service Transition Manager Role - Perm (FTC) - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Transition, Service Delivery, or Service Introduction. Emphasise your familiarity with .NET, Blazor, Azure, and SQL Server, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the Service Transition Manager role. Mention specific examples of how you've managed service transitions and your understanding of ITIL principles.
Highlight Communication Skills: Since excellent communication and stakeholder engagement skills are essential, provide examples in your application that demonstrate your ability to coordinate between technical and non-technical teams.
Showcase Problem-Solving Abilities: Discuss any past experiences where you successfully managed risks and dependencies during platform deployments. This will show your capability to handle challenges effectively.
How to prepare for a job interview at GCS Ltd
✨Understand the Service Transition Process
Make sure you have a solid grasp of the end-to-end service transition process. Be prepared to discuss how you would manage the transition for the platform upgrade, including your approach to ensuring operational readiness and compliance with security policies.
✨Familiarise Yourself with Relevant Technologies
Since the role involves .NET, SQL, Blazor, and Azure, brush up on these technologies. Be ready to explain how your experience aligns with these platforms and how you can leverage them in the service transition process.
✨Showcase Your Communication Skills
As the primary interface between various teams, strong communication is key. Prepare examples of how you've effectively engaged stakeholders in past roles, particularly in coordinating between technical and non-technical teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks and dependencies. Think of specific instances where you've successfully navigated challenges during a service transition or deployment.
