Customer Service Sales Specialist I - (Utqiagvik, AK)

$2,500 Hiring Bonus! $1600 Guaranteed Monthly Commission!!! GCI's Customer Service Sales Specialist I will support and promote GCI’s products and solutions, turning our customers into life‑long fans. You will bring our world‑class technology to customers every day and impact the way they live, work, and play.

Provide high quality service and promote GCI’s value by proactively acquiring, upselling, cross‑selling, and retaining customers across applicable product lines.

• Customer Focus and Sales: Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilise exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs.
• Meet and exceed all performance and sales goals/metrics.
• Identify and act upon opportunities to upsell additional products and services to new and existing customers.
• Create a first‑class customer service experience.
• Handle all customer service issues in a timely and professional manner.
• Be enthusiastic and professional with your peers and our customers.
• Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments.
• Consult with customers to determine their needs.

• Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing.
• Attend ongoing training on GCI products, services, and applications.
• Maintain knowledge of competitor’s offers and provide feedback to management about the newest competitor pricing and offers.
• Cross‑train within other sub‑groups to strengthen network and computer‑related technical skills.
• Remain current regarding latest data/entertainment technology and devices.

• ACCOUNTABILITY—Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES—Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION—Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION—Conveys thoughts and expresses ideas appropriately and professionally. Excellent command of the English language required. Multi‑language speakers encouraged.
• COMPLIANCE—Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS—Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY—Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS—Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

This is an entry level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals.

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year‑for‑year basis.
• High School diploma or equivalent.
• Minimum of six (6) months general work experience.

• Previous experience in customer service and sales.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

Work is primarily sedentary, requiring long periods using telephones, computer terminals or the equivalent. Work in a standard retail store setting and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively.

Position requires working a rotating flexible scheduled work schedule up to and including overtime, on‑call, and/or additional time on weekends, holidays, evenings, and/or additional time before or after core shift hours and at other GCI retail locations when necessary.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.

At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.