At a Glance
- Tasks: Serve customers with a smile, create a welcoming atmosphere, and support pub events.
- Company: The Catford House, a vibrant community pub in Catford.
- Benefits: Earn £13.85 per hour with flexible shifts and opportunities for skill development.
- Other info: Encouraging applications from long-term unemployed, parents, and carers.
- Why this job: Join a friendly team and make a positive impact in your community.
- Qualifications: Must be 18+, with a passion for hospitality and customer service.
Overview
We’re looking for friendly and confident bar / hospitality staff to work at The Catford House, an innovative new community pub in the heart of Catford. We have a range of full and part time roles and are seeking candidates who are residents of the borough of Lewisham, and are looking for a new challenge within the hospitality / non-profit sector. Long term unemployed / parents / carers are particularly encouraged to apply, and we are open to conversations about flexible shift work to fit around your current commitments, contingent on the needs of the rota.
This is an excellent opportunity for the right candidate to bring their experience of pub / bar work to the non-profit sector, gain new skills around community support and to exercise creativity to ensure that all customers and service users have a memorable experience, and continually hold the Catford House in positive regard. You must be able to work days and evenings on a 7-day rota.
£13.85 per hour, full and part time roles available.
Responsibilities
- Customer Service & Front-of-House Duties
- Greet customers with a friendly and professional attitude
- Always create a welcoming and inclusive environment
- Develop rapport with customers in a cordial and welcoming fashion
- Take orders for food and drinks
- Serve beverages (alcoholic and non-alcoholic) promptly and correctly
- Recommend drinks, promotions, or menu items when asked
- Uphold licence requirements including challenge 25
- Proactively deal with challenging behaviour
- Ensure full service is provided to all customers by awareness of individual needs
- Provide efficient table ordering and service
- Till, Payments & Order Processing
- Use EPOS systems to take and process payments
- Handle cash, card, and contactless transactions accurately
- Maintain float and ensure tills are balanced at end of shift
- Issue receipts and change correctly
- Manage tabs (opening, tracking, and closing)
- Drink Preparation
- Pour beers, wines, and spirits to legal measures
- Mix cocktails to menu specifications or customer requests
- Make hot drinks (Barista training provided)
- Restock garnishes, mixers, and bar consumables
- Cleanliness & Hygiene
- Comply with the full cleaning schedule throughout the day
- Always comply with COSHH requirements
- Keep the bar area tidy, clean, and hygienic during service
- Ensure cleaning meets health and safety procedures and compliance
- Wash glassware using bar dishwasher or manual methods
- Empty bins and dispose of waste in line with hygiene standards, recycling, and licensing requirements
- Comply with food safety, hygiene, and allergen legislation & procedures
- Monitor and clean toilets throughout the day according to the cleaning schedule
- Stock & Inventory
- Restock fridges, spirits, and other drink items during the shift
- Rotate stock (FIFO)
- Check keg/cellar supplies and report shortages
- Assist with deliveries and stock takes as needed
- Other
- Provide support at pub events (quizzes, live music, private functions)
- Support private bookings
- Support the pub’s communications strategy, including SM posts or promotion materials
- Policy compliance
- Comply with GCDA policies and procedures, including health and safety, equality and diversity, safeguarding, team values, and customer care
Qualifications & Additional Information
- You are at least 18 years of age and eligible to work in the UK
- Availability to work days and evenings on a 7-day rota (flexible shift work considered)
Front of house staff, The Catford House in City of London employer: GCDA
The Catford House is an exceptional employer that prioritises community engagement and inclusivity, making it a fantastic place for individuals seeking meaningful work in the hospitality sector. With flexible shift options to accommodate various commitments, employees can thrive in a supportive environment that encourages personal growth and creativity while serving the local community. Join us in creating memorable experiences for our customers in the heart of Catford, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Front of house staff, The Catford House in City of London
✨Tip Number 1
Get to know the pub scene in Catford! Familiarise yourself with local pubs and bars, especially The Catford House. This way, when you chat with the team, you can show off your knowledge and passion for the community.
✨Tip Number 2
Practice your customer service skills! Whether it’s role-playing with friends or volunteering at local events, the more experience you have interacting with people, the better. It’ll help you shine during interviews and on the job!
✨Tip Number 3
Be ready to discuss your flexibility! Since they’re open to flexible shifts, think about how you can fit into their rota. Show them you’re adaptable and keen to work around their needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from The Catford House team.
We think you need these skills to ace Front of house staff, The Catford House in City of London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re all about creating a welcoming environment at The Catford House.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to our community pub vibe. We love seeing how your skills can fit into our mission!
Show Your Flexibility:Since we’re open to flexible shift work, it’s a good idea to mention your availability clearly. Let us know what days and times work best for you, so we can find a perfect fit for both you and our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we’re all about at The Catford House!
How to prepare for a job interview at GCDA
✨Show Your Personality
When interviewing for a front of house role, it's essential to let your friendly and confident personality shine through. Practice greeting friends or family as if they were customers, focusing on creating a welcoming atmosphere. This will help you demonstrate the kind of rapport you can build with patrons at The Catford House.
✨Know the Menu
Familiarise yourself with the drinks and food offerings at The Catford House before your interview. Being able to discuss menu items and make recommendations shows that you're genuinely interested in the role and ready to provide excellent customer service. Plus, it gives you a chance to showcase your knowledge of the hospitality sector.
✨Prepare for Scenarios
Think about potential challenging situations you might face in a bar environment, such as dealing with difficult customers or managing busy periods. Prepare some examples from your past experiences where you've successfully handled similar situations. This will show that you can think on your feet and maintain a positive atmosphere.
✨Ask Thoughtful Questions
At the end of your interview, be sure to ask questions that reflect your interest in the role and the community aspect of The Catford House. Inquire about how the pub engages with local residents or what events they host. This not only demonstrates your enthusiasm but also helps you understand how you can contribute to their mission.
