| Office & Business Operations Manager | Independent Building Surveying Practice | £28,000 – £32,000 | Hybrid Working |
Experienced in office management, business administration or operations, with a background in property sales or estate agency?
We're recruiting for an Office & Business Operations Manager to join an independent Building Surveying Practice based in Norwich.
This is an excellent opportunity for an organised, proactive and commercially aware professional to take ownership of the day-to-day running of a business, working closely with the Director and playing an integral role in its continued success.
Previous property sales or estate agency experience is essential for this position.
The Role
- Take responsibility for the smooth day-to-day running and organisation of the office
- Oversee office administration, systems, processes and business documentation
- Manage the Director's diary, appointments and workload
- Coordinate property inspections, surveys and client appointments
- Liaise with clients, estate agents, solicitors and other property professionals
- Prepare and issue letters of engagement and associated documentation
- Monitor instructions, workflows and outstanding actions to ensure deadlines are met
- Prepare invoices, monitor outstanding payments and assist with financial administration
- Maintain accurate client records, spreadsheets and business information
- Act as a key point of contact for the Director, clients and external stakeholders
- Identify opportunities to improve business processes, systems and operational efficiency
- Provide proactive business and operational support, taking ownership and using your initiative
Office & Business Operations Manager Requirements:
- Previous property sales or estate agency experience is essential
- Experience in an Office Manager, Senior Administrator, Operations Coordinator or similar role
- Good understanding of the property sales process and the ability to liaise confidently with property professionals
- Experience managing office administration and supporting business operations
- Excellent organisational and time management skills, with the ability to manage competing priorities
- Strong communication skills and a professional telephone manner
- Confident working independently, taking ownership and using initiative
- Experience with invoicing, financial administration and maintaining business records
- Strong IT skills, particularly Microsoft Outlook, Word and Excel
- Commercially aware, proactive and solutions-focused, with excellent attention to detail
Experience within property, construction or building surveying, a small business or independent professional practice would be advantageous.
What's on Offer?
- £28,000 – £32,000 basic salary, depending on experience
- Workplace pension scheme
- A varied and interesting role with genuine responsibility and autonomy
- Direct involvement in the day-to-day running of an independent professional practice
- Opportunity to work closely with the Director and become an integral part of the business
- The chance to take ownership, improve business operations and make a real difference
Working Arrangement
- Permanent, full-time position
- Monday to Friday. No weekend work
- Hybrid working
Office & Business Operations Manager in Norwich employer: GCB Recruitment
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