At a Glance
- Tasks: Shape customer loyalty strategies and enhance client engagement at GC Partners.
- Company: Join a global leader in client engagement with a focus on innovation.
- Benefits: Enjoy 25 days holiday, health insurance, and a supportive work environment.
- Other info: Collaborative culture with opportunities for career advancement.
- Why this job: Make a real impact on customer experiences and drive business growth.
- Qualifications: 3+ years in customer loyalty or account management with strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
The Client Engagement Strategist plays a critical role in enhancing client loyalty and improving retention rates at GC Partners. This role is responsible for shaping the customer loyalty strategy, implementing initiatives to increase client longevity, and ensuring that customers receive exceptional service post-sale. In addition, the role will provide insight and analysis for Consumer Duty, ensuring customer outcomes are assessed and optimised, aligning with regulatory expectations. The successful candidate will work cross-functionally with business development, marketing, and operations teams to enhance the client experience, leveraging data insights to drive continuous improvements.
Key Responsibilities
- Customer Retention & Loyalty Strategy: Develop and implement a customer loyalty strategy with a strong focus on long-term client engagement and retention. Analyse customer behaviour and provide insight to shape business strategies, ensuring a customer-first approach. Work with key stakeholders to assess customer outcomes in line with Consumer Duty requirements, ensuring fair treatment and positive experiences. Implement processes to encourage dormant clients back to GC Partners, particularly through insights into Customer Lifetime Value (CLV). Create and develop an aftersales process that strategically targets private clients to increase repeat business, preferably via digital channels. Provide insights on customer needs and trends to shape ongoing product and service development. Analyse customer journey and data to identify areas for improvement.
- Consumer Duty & Customer Insights: Monitor and assess customer feedback to ensure fair customer outcomes, identifying areas for improvement and sharing recommendations with leadership. Provide data-driven insights to senior management to support regulatory compliance and business growth. Work with internal teams to implement quality improvements based on data analysis, ensuring customers receive the best possible service.
- Customer Engagement & Communications: Manage and oversee GC Partners’ Trustpilot account, responding to customer reviews and improving engagement. Oversee web chat queries, ensuring responses meet Service Level Agreement (SLA) requirements while working with teams to proactively reduce common queries. Work alongside the marketing manager to support sales teams in delivering best-in-class service, aligned with GC Partners’ brand values. Develop, implement, and drive monthly customer loyalty programmes within agreed budgets. Stay attuned to the competitor and market landscape, identifying marketing opportunities.
- Performance & Reporting: Set and achieve key performance indicators (KPIs) for customer retention. Provide regular progress reports and recommendations to senior leadership. Develop and execute plans to increase conversion rates from registration to transaction, working closely with relevant departments. Identify cross‑selling opportunities and manage the implementation process to increase revenue from existing clients.
Qualification & Experience
- 3+ years’ proven experience in a customer loyalty, account management, or retention role.
- Proven track record of hitting KPIs and sales targets in a customer-facing environment.
- Experience running multiple cross-functional projects across diverse teams.
- Strong analytical skills with the ability to translate strategic vision into practical deliverables.
- Customer‑Centric Mindset: Passion for customer service, training, and experience in improving customer outcomes.
- Communication & Relationship Building: Confident communicator (written and spoken) with strong persuasive and influencing skills.
- Collaboration & Stakeholder Management: Ability to build trusting and collaborative relationships across the business and with external suppliers.
- Attention to Detail: Strong ability to analyse data, assess market trends, and implement insights effectively.
- Project & Time Management: Proven ability to manage multiple projects and initiatives simultaneously.
Benefits of working at GC Partners
- 25 days of holiday per year, plus bank holidays
- Workplace pension – employer contributions
- Complimentary Health insurance and Employee assistance programme
- A truly global business with opportunities for growth
Equal opportunities
GC Partners is an equal opportunity employer. We welcome applicants from all backgrounds and each applicant is given fair consideration throughout the recruitment process. Please be aware that due to the volume of applicants, we may not be able to respond to all applications.
Client Engagement Strategist employer: GC Partners
GC Partners is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With a strong focus on client engagement and retention, employees are empowered to make a meaningful impact while enjoying benefits such as 25 days of holiday, complimentary health insurance, and a supportive workplace environment. Located in a truly global business setting, GC Partners provides unique opportunities for career advancement and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Strategist
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at GC Partners. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in action! If you can, create a portfolio or case studies that highlight your experience in customer loyalty and engagement strategies. This will make you stand out!
✨Tip Number 3
Prepare for the interview by understanding GC Partners' values and recent projects. Tailor your answers to show how you can enhance client loyalty and retention based on their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the team.
We think you need these skills to ace Client Engagement Strategist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Engagement Strategist role. Highlight your experience in customer loyalty and retention, and show us how you can enhance client engagement at GC Partners.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, don’t forget to mention any relevant experience you have with analysing customer behaviour or providing insights. We want to see how you can use data to drive improvements!
Demonstrate Your Customer-Centric Mindset:We’re looking for someone who’s passionate about customer service. Share examples of how you’ve improved customer outcomes in previous roles, and let us know how you plan to keep clients happy and engaged at GC Partners.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at GC Partners
✨Know Your Customer Loyalty Strategies
Before the interview, brush up on various customer loyalty strategies. Be ready to discuss how you would develop and implement a strategy that enhances client engagement and retention. Think about specific examples from your past experience where you've successfully improved customer loyalty.
✨Data-Driven Insights are Key
Since this role involves analysing customer behaviour, make sure you can talk about how you've used data to drive decisions in previous roles. Prepare to share insights or trends you've identified and how they influenced your strategies. This will show your analytical skills and customer-centric mindset.
✨Collaboration is Crucial
This position requires working cross-functionally, so be prepared to discuss your experience collaborating with different teams. Think of examples where you’ve successfully managed projects across diverse departments and how you built relationships to achieve common goals.
✨Showcase Your Communication Skills
As a Client Engagement Strategist, strong communication is vital. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their current customer engagement initiatives, showing your interest and proactive approach.
