Operations & Business Development Officer

Company Description

GC Doors is a trusted specialist in premium window and door solutions, serving residential, commercial, and public-sector clients across Greater London. We pride ourselves on delivering exceptional craftsmanship, reliable service, and innovative solutions tailored to our customers’ needs.

Our team combines technical expertise with a customer-first approach, ensuring every project—from bespoke installations to urgent repairs—is completed to the highest standard. As a growing company, we are passionate about fostering a supportive and inclusive workplace where every team member can thrive, develop their skills, and make a real impact.

Joining GC Doors means becoming part of a forward-thinking business that values professionalism, integrity, and continuous improvement. Together, we’re building strong relationships with clients and setting new benchmarks for quality in the glazing and door industry.

Our Culture

At GC Doors, you are more than just a number—you are a valued member of our team. We are proud of our reputation for quality and reliability, matched by our commitment to creating a positive, inclusive, and supportive workplace.

We value each team member’s expertise, encourage innovation, and celebrate great workmanship. Your skills will be recognised, your ideas welcomed, and your growth actively supported. We share knowledge openly, celebrate achievements—big or small—and work together to deliver exceptional results.

Role Description

This is a full-time, fully remote position for an Operations & Business Development Officer (Windows and Doors), with quarterly travel required to London for in-person team meetings.

GC Doors is expanding, and we’re looking for an exceptional Operations & Business Development Officer to help shape the next stage of our growth. This is an exciting opportunity, ideal for someone with strong organisational skills, a keen eye for detail, and a passion for delivering excellence. It’s perfect for those who enjoy variety, thrive on challenge, and take pride in ensuring every detail counts.

This is a fully remote role, offering flexibility and autonomy while staying connected to a collaborative and supportive team. Though remote, you’ll work closely with a close-knit team that values communication, trust, and shared success.

In this position, you’ll be the vital link between our clients, engineers, and suppliers, ensuring that every project runs smoothly from first enquiry to final installation. You’ll combine exceptional organisation with sound business insight, helping us deliver outstanding service while identifying new opportunities for growth.

In this role, you will:

Keep Operations Flowing Smoothly

Oversee the full lifecycle of jobs—from quotations and scheduling to completion. Coordinate engineers, suppliers, and clients to ensure every project runs efficiently, on time, and to the highest standard.

Deliver Excellent Client Service

Be the first point of contact for enquiries, maintaining clear communication and professionalism throughout each project. Keep clients informed, address queries promptly, and uphold the high level of service GC Doors is known for.

Drive Business Growth

Support business development by identifying potential new clients, conducting research, and helping to prepare professional proposals, guides, and outreach materials that reflect our brand and values.

Enhance Processes & Performance

Monitor performance across operations, highlight areas for improvement, and work with management to implement practical solutions that increase efficiency and client satisfaction.

Principal Accountabilities

Operational Administration (50%)

• Prepare accurate quotations and manage the job lifecycle from quote to completion.
• Schedule and coordinate engineer diaries and ensure clear client communication.
• Monitor work orders, update logs and project documents, and manage supplier orders.
• Process invoices and maintain accurate CRM records.

Business Development & Client Engagement (25%)

• Research and identify potential clients and business opportunities.
• Initiate outreach and support lead conversion through excellent communication.
• Help develop proposals, guides, and marketing materials.

Performance & Continuous Improvement (25%)

• Monitor operational performance and identify process improvements.
• Recommend and implement solutions to increase efficiency.
• Support management with administrative and reporting needs.

Skills and Expertise

We’re looking for someone who thrives in a fast-paced environment and enjoys balancing structure with initiative.

You’ll have:

• Proven experience in an administrative, operational, or business development role.
• Strong organisational and communication skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• A proactive, detail-oriented, and solutions-focused approach.

Highly desirable:

• Experience in the glazing, construction, or manufacturing industries.
• Familiarity with quoting, scheduling, or project coordination processes.

Note: Although this role is remote, we hold quarterly in-person team meetings in London, and you’ll be expected to attend these as part of maintaining strong team collaboration and connection.

Why Join GC Doors

When you join GC Doors, you join a company that values your expertise, supports your growth, and recognises the importance of balance. We’re committed to helping our people thrive — both professionally and personally.

Here’s what you can expect when you join us:

• Competitive pay, recognising your skills and experience.
• A fully remote role, offering flexibility and autonomy while staying connected to a supportive and collaborative team.
• All equipment provided, including a company laptop and access to modern digital tools to help you work efficiently.
• A variety of projects that broaden your skillset and keep each day engaging.
• A supportive and inclusive culture where your contribution is recognised, and your ideas are valued.
• Flexible working, so you can still be there for the things that really matter — such as childcare responsibilities or medical appointments.
• A Monday–Friday schedule — no weekend work, so your weekends remain your own.
• Join on a 1-year fixed-term contract, with the opportunity to become permanent after one year, as we continue to grow.
• Opportunities to progress and develop within an expanding business.

Application Process

Stage 1: Submit your CV and, if possible, include a personal statement (up to 1,500 words) addressing the essential criteria. Applications with a personal statement will be prioritised for review.

Stage 2: Shortlisted candidates will be invited to attend an interview and practical assessment.

Equality, Diversity and Inclusion

We welcome applications from all backgrounds, regardless of age, gender identity, ethnicity, sexual orientation, faith, or disability. We are committed to creating an inclusive workplace and will make reasonable adjustments throughout the recruitment process where needed.