At a Glance
- Tasks: Support laboratory operations and provide excellent customer service to clients.
- Company: Join Revvity, a leader in health solutions with a dynamic team.
- Benefits: Gain valuable experience in a purposeful work environment with a focus on customer care.
- Other info: 9-month fixed-term contract with opportunities for growth in a collaborative culture.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive setting.
- Qualifications: A-Level education or equivalent, plus customer service experience.
The predicted salary is between 25000 - 30000 £ per year.
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
The Laboratory Operations department offers routine testing service for the analysis of T-cells to aid in the diagnosis of, and investigation of infectious diseases using the company’s own T-SPOT technology as well as innovative research techniques. The Oxford Diagnostic Laboratory (ODL) within the Laboratory Operations department provides a UKAS accredited routine diagnostic service to UK clinical services. This position is a member of the Customer Experience Team with the Laboratory Operations department and is specifically responsible for supporting the routine testing service. This role is a 9 month Fixed Term Contract (FTC) and has an expectation of 5 days per week on-site.
Role Description
- The role will be responsible for laboratory support and administration support to the Laboratory Operations department.
- Data input into the Service’s Laboratory Information System (LIS).
- General administration duties to ensure the efficient running of the Laboratory Operations department (filing, scanning, answering customer queries, re‑sending results).
- Answering queries from customers via telephone and email.
- Contacting customers with any queries arising from sample booking in (e.g. date of blood collection).
Essential Qualifications, Skills and Abilities
- Knowledge of Windows and Office based applications: Word, Excel, PowerPoint.
- Ability to organize and prioritize workloads.
- Capable of handling multiple tasks at the same time.
- Previous experience of working within a customer service environment.
Desirable Technical Skills and Abilities
- Educated to A-Level standard or equivalent experience.
- Previous experience and/or understanding within a healthcare, diagnostic and/or pharmaceutical industry or similar.
What we offer
- Purposeful work environment.
- Dynamic culture in which customers are at the forefront.
- Being part of a highly qualified team that is committed to excellence.
- Access to cutting‑edge expertise through which you can make positive impact in the world around us.
Customer Experience Assistant in Oxford employer: GBXB Oxford Immunotec Limited
Revvity is an exceptional employer located in Oxford, UK, offering a dynamic and purposeful work environment where employees are at the forefront of innovative healthcare solutions. With a strong commitment to employee growth and development, team members benefit from being part of a highly qualified group dedicated to excellence, while also having access to cutting-edge expertise that enables them to make a positive impact on global health challenges.
Contact Details:
GBXB Oxford Immunotec Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant in Oxford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like GBXB Oxford Immunotec Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like GBXB Oxford Immunotec Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Assistant in Oxford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to GBXB Oxford Immunotec Limited.
How to prepare for a job interview at GBXB Oxford Immunotec Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in GBXB Oxford Immunotec Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services GBXB Oxford Immunotec Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
