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- Tasks: Provide essential IT support and help desk services to the business.
- Company: Join a nationally recognised client in a dynamic IT environment.
- Benefits: Gain hands-on experience and develop your IT skills in a supportive team.
- Other info: Opportunity for growth and learning in a collaborative team.
- Why this job: Be the go-to person for tech solutions and make a real difference.
- Qualifications: Basic IT knowledge and customer support skills are a must.
The predicted salary is between 25000 - 35000 £ per year.
I have an immediate requirement for a Support Analyst for my client based in Grimsby. Work for a nationally recognised client, this is an important need to be filled as soon as possible.
Objective: Reporting to the head of IT, this role will form part of a small in-house IT Support Team. The IT Support Team provides both maintenance and new releases to existing applications used by the business as required.
Responsibilities:
- Embed a robust help desk support service to the business with the appropriate IT tool
- Support in resolving help desk calls
- First port of support for the phone systems
- First port of call for building PCs / connecting printers / setting up new mobiles
- Document both existing and new IT support processes
- Working with the business to provide support in all aspects of the software development lifecycle
- To carry out work safely in the interests of other employees and themselves, in compliance with current legislation and Company Health & Safety procedures
- To undertake any reasonable request as directed by your Line Manager
Key Skills:
- Understanding of help desk/customer support
- Basic knowledge of IT in general, including Microsoft Operating Systems, Applications, Networking, Mobile Technologies
- Basic understanding of phone systems
- Proficient in use of MS Office systems
Please apply now.
Support Analyst - Grimsby employer: GBV
Contact Detail:
GBV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings for Support Analysts. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on common support scenarios. Think about how you’d handle help desk calls or troubleshoot issues with phone systems. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your documentation skills! Be ready to discuss how you’ve documented processes in the past. This is key for a Support Analyst role, and we want to see you shine in this area.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Analyst - Grimsby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Support Analyst role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your IT support knowledge!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about finding solutions, so let us know how you’ve made a difference in past positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GBV
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft Operating Systems, applications, and networking. Being able to discuss these topics confidently will show that you’re ready to tackle the technical aspects of the Support Analyst role.
✨Demonstrate Help Desk Experience
Prepare examples from your past experiences where you've successfully resolved help desk calls or provided customer support. This will help you illustrate your problem-solving skills and your ability to handle user queries effectively.
✨Showcase Your Communication Skills
As a Support Analyst, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to communicate clearly and effectively with non-technical staff.
✨Be Ready to Discuss Safety Procedures
Familiarise yourself with health and safety procedures relevant to IT support. Be prepared to discuss how you would ensure compliance while carrying out your duties, as this shows your commitment to workplace safety.