At a Glance
- Tasks: Shape customer interactions with digital products and enhance user experiences.
- Company: Innovative tech business focused on exceptional customer experiences.
- Benefits: Salary up to £70,000, hybrid work, and a chance to influence product strategy.
- Other info: Opportunity to drive measurable improvements and shape a growing digital product portfolio.
- Why this job: Make a real impact on customer satisfaction and engagement in a collaborative environment.
- Qualifications: Experience in Customer Experience, UX, or Product Experience with strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
- Customer Experience Lead | Up to £70,000 | Hybrid (1 Day per Week in the Chester Area)
- Chester Area | Hybrid (1 day in the office, 4 days remote)
We're working with an innovative technology business that's investing heavily in the experience it delivers to its customers.
Customer Experience Lead , you'll play a pivotal role in shaping how users interact with a suite of digital products, ensuring every touchpoint is intuitive, consistent and delivers real value.
This is a fantastic opportunity for someone who combines customer insight, UX thinking and commercial awareness to improve digital experiences and influence product direction.
- What you'll be doing
- Defining and embedding a customer-first UX/CX strategy across multiple digital products.
- Mapping and improving end-to-end customer journeys.
- Identifying friction points and driving measurable improvements in user experience.
- Leading customer research, usability testing and insight gathering.
- Working closely with Product, Engineering and Commercial teams to ensure customer experience is embedded throughout the product lifecycle.
- Using customer feedback, analytics and data to influence product decisions.
- Championing a customer-centric culture across the wider business.
- We're looking for someone with
- Experience in Customer Experience, UX, Service Design or Product Experience.
- Strong knowledge of customer journey mapping and user research.
- Experience using data and customer insight to improve digital products.
- The ability to influence stakeholders across technical and non-technical teams.
- A collaborative approach with excellent communication skills.
What's on offer?
- Salary of
- £50,000–£70,000
- Hybrid working – 1 day per week in the Chester area
- Opportunity to shape the customer experience across a growing digital product portfolio
- Collaborative environment where your ideas will influence product strategy
- Genuine opportunity to make a measurable impact on customer satisfaction and engagement
If you're passionate about improving customer journeys, using insight to drive better product decisions and creating exceptional digital experiences, we'd love to hear from you.
Apply today or get in touch for a confidential conversation.
#J-18808-Ljbffr
Customer Experience Lead in Chester employer: GBV Ltd
At GBV Ltd, we pride ourselves on fostering a dynamic and collaborative work culture in the heart of Manchester. As a Senior Full-Stack Engineer, you'll not only have the opportunity to work with cutting-edge technologies but also benefit from continuous professional development and a supportive team environment that encourages innovation and creativity. Join us to be part of a forward-thinking company that values your contributions and offers a pathway for meaningful career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Lead in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GBV Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GBV Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Lead in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GBV Ltd:Your cover letter is your chance to shine! Tell us why you want to work at GBV Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GBV Ltd!
How to prepare for a job interview at GBV Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
