At a Glance
- Tasks: Support clients by resolving issues and providing consultancy in a dynamic production environment.
- Company: GBST, a leader in wealth management technology with a commitment to innovation.
- Benefits: Flexible working, private health insurance, discounts, and professional development opportunities.
- Other info: Great career growth potential in a collaborative and supportive work culture.
- Why this job: Join a high-performing team and make a real impact in the financial services sector.
- Qualifications: Experience in software engineering and knowledge of SDLC, cloud infrastructure, and agile methodologies.
The predicted salary is between 40000 - 50000 £ per year.
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
We’re now on the lookout for a Software Engineer to work in the UK production support team to support the GBST clients. This support could be in the form of issue triaging, issue resolution, client consultancy, or answering any queries from clients.
What you will do:
- Working within the UK production support team provide support to GBST clients in issue resolution.
- Provide support to clients with the version upgrades and assist them with any support they need in UAT cycle.
- Defect analysis and creation of development tickets with detailed investigation notes and solution for the development team to fix the issue.
- Work in a cohesive manner with other Technical Analysts, Business Analysts and Service Desk Analysts in resolving the client issues/queries.
- Provide support to clients in out of hours support hours when required.
- Report to Scrum Master - UK Production Support.
- Contribute to the success of a high performing team.
- Participate in team meetings to bring up issues, share knowledge, share achievements, and provide training and direction.
- Develop strong and effective working relationships.
- Effectively communicate information and insights to the team.
- Ensure successful communication/work with all areas of the business.
- Contribute to continuous improvement in project methodologies, processes, and supporting tools to identify and implement improvement opportunities.
Ensures compliance with GBST policies and standards, and with local statutory requirements:
- Complies with all legislative requirements.
- Adheres to company policies and procedures of the Corporate Code of Conduct.
- Where proper keeps up with industry trends and changes through membership in relevant organizations.
- Ensures personal adherence to workplace health and safety requirements and takes positive action to ensure a safe workplace.
- Acts in an ethical way when dealing with company assets and other people.
You will be someone with:
Experience and Specialist Skills & Knowledge
- A background in software engineering, with a good level of understanding of the software development lifecycle (SDLC), including Design, Implementation, Testing, Deployment and Support phases.
- Knowledge of Application servers such as Jboss/WebSphere.
- Technical experience with designing systems utilising OOAD, SOA, Java, J2EE, Spring, React.js, Node JS, Hibernate, SOAP/REST web services using XML/JSON, Spring security, SpringBoot and AMQP/RabbitMQ.
- Experience in writing SQL query reports and creation of data correction scripts including writing stored procedures using SQL Server.
- Understanding of the cloud infrastructure and its relationship with developing secure and scalable applications (with a strong preference for AWS).
- An understanding of common AWS services (e.g., EC2, RDS, S3, SQS, Lambda, AWS MQ).
- Familiar with containerization technologies like Docker and Kubernetes.
- Basic Knowledge of DevOps automation using CI/CD pipelines and Helm charts, including Infrastructure as Code (IAC) using Terraform.
- Familiarity with monitoring and logging tools like Prometheus, Grafana, or AWS CloudWatch.
- Experience working in production support environment supporting clients.
- Experience in debugging/troubleshooting applications programs and identifying potential issues by scanning through application logs.
- An understanding of agile development methodologies and the practices/tools used in agile projects (scrum, user stories, Jira, Kanban, confluence etc).
- Ability to work effectively as part of a team.
GBST & You benefits:
- 2 days flexible/hybrid working arrangement.
- Instant savings and discounts on major retailers across the country.
- Private Health Insurance including Dental and Optical Cover.
- Non-contributory Pension Scheme.
- Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions.
- Additional GBST & You day off every year.
- Employee Assistance Program (EAP).
- LinkedIn Learning.
Software Engineer, Production Support – Client-Facing employer: GBST
At GBST, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our flexible working arrangements, comprehensive health benefits, and access to continuous learning opportunities, ensuring that our team members thrive both personally and professionally. Located in the UK, we provide a supportive environment where you can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Software Engineer, Production Support – Client-Facing
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GBST on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with Java, SQL, and AWS. We want to see how you can apply your knowledge in real-world scenarios!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past challenges you've faced in production support and how you resolved them. This is your chance to shine and demonstrate your value to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Software Engineer, Production Support – Client-Facing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in software engineering and any relevant technologies you've worked with, like Java or AWS.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your experience aligns with our needs. Don't forget to mention your problem-solving skills and your ability to work in a team!
Showcase Your Technical Skills:In your application, be specific about your technical expertise. Mention any experience you have with production support, debugging, or working with cloud infrastructure, as these are key for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at GBST
✨Know Your Tech Stack
Make sure you’re well-versed in the technologies mentioned in the job description, like Java, Spring, and AWS. Brush up on your knowledge of application servers and cloud infrastructure, as these will likely come up during technical discussions.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully triaged or resolved issues in a production support environment. Highlight your experience with debugging and troubleshooting applications, as this is crucial for the role.
✨Communicate Effectively
Since the role involves client-facing support, practice articulating complex technical concepts in simple terms. Be ready to demonstrate how you’ve effectively communicated with clients or team members in past roles.
✨Emphasise Team Collaboration
This position requires working closely with various analysts and teams. Share experiences that showcase your ability to collaborate and contribute to a high-performing team, especially in agile environments.
