At a Glance
- Tasks: Analyse client needs and develop business solutions in a dynamic tech environment.
- Company: GBST, a leader in wealth management technology with a global impact.
- Benefits: Flexible working, health insurance, discounts, and professional development opportunities.
- Other info: Opportunity for career growth and involvement in exciting projects.
- Why this job: Join a high-performing team and contribute to innovative financial solutions.
- Qualifications: Experience in IT or as a Business Analyst, with strong communication and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
About Us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
The opportunity for U We’re now on the lookout for a Production Support Business Analyst. In this role you will analyse and determine information needs and business requirements in order to develop detailed requirements and/or functional designs which will lead to the development of business solutions software. You will analyse client raised tickets to determine the type of ticket and priority of the ticket according to the client contract parameters.
What U will do:
- Investigate, classify, and prioritise issues assigned to you from the GBST issue management system (currently “Mashups”). Tasks are completed in accordance with client’s SLA without the need to refer the issue back to the customer for clarification.
- Write and/or review Detailed Requirements submitted by clients in production as directed by the Client Operations Manager or Development Project Manager.
- Manage the appropriate Manager’s expectations pertaining to timelines.
- Research, analyse, and/or write Detailed Requirements relating to legislative issues.
- Write Functional Designs or User Stories in response to requirements submitted by clients in production.
- Provide on-site consultancy to production clients in accordance with resource request.
- Manage the critical incident process in accordance with the Critical Incident Management procedures.
- Grow knowledge of Wealth Management client base, their products, and the way they use Composer and other products’ functionality.
- Deliver 24/7 support via on call rotation for after-hours issues.
- Participate in team meetings to bring up issues, share knowledge, share achievements, and provide training and direction.
- Ensure successful communication/work with all areas of the business.
- Contribute to continuous improvement in project methodologies, processes and supporting tools.
- Ensures compliance with GBST policies and standards, and with local statutory requirements.
- Complete Timesheets in accordance with timesheet guidelines.
- Build sound working relationships with internal and external clients.
- Adheres to company policies and procedures of the Corporate Code of Conduct.
- Ensures personal adherence to workplace health and safety requirements.
U Will Be Someone With:
- Tertiary qualifications and/or significant experience in the IT industry and/or as a client administration Business Analyst with a reputable Financial Institution.
- Detailed knowledge in Pension and Wrap systems in the UK market.
- Knowledge of current legislation in the areas of products in the UK market, including Pensions, ISAs etc.
- Experienced in gathering business requirements and writing business specifications.
- Superior listening, oral and written communication skills.
- Logical and analytical problem investigation and resolution skills.
- Ability to learn and understand new concepts.
- Attention to detail and ability to prioritise work and meet deadlines.
- Able to work in both Waterfall and Agile development environments.
Desirable Experience And Skills:
- Knowledge of SQL, XML.
- High level understanding of Composer data model.
- Workflow experience.
- Testing skills.
- Training skill.
GBST & U Benefits:
- 2 days flexible/hybrid working arrangement.
- Instant savings and discounts on major retailers across the country.
- Private Health Insurance including Dental and Optical Cover.
- Non-contributory Pension Scheme.
- Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions.
- Additional GBST & U day off every year.
- Employee Assistance Program (EAP).
- LinkedIn Learning.
If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or connect now if you would like to hear more about our career opportunities in the future.
Production Support Business Analyst employer: GBST
At GBST, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. As a Production Support Business Analyst, you will benefit from flexible working arrangements, comprehensive health insurance, and numerous professional development opportunities, all while contributing to cutting-edge solutions in the wealth management sector. Our commitment to employee growth and well-being makes GBST an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Business Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like GBST. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Production Support Business Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to GBST.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on GBST's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at GBST
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with GBST.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at GBST will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former GBST employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
