At a Glance
- Tasks: Support GBST clients by resolving issues and providing consultancy during upgrades.
- Company: Join GBST, a leader in wealth management technology with a global impact.
- Benefits: Enjoy flexible working, health insurance, discounts, and professional development opportunities.
- Other info: Collaborative team environment with excellent career growth potential.
- Why this job: Make a difference in client support while working with cutting-edge technology.
- Qualifications: Experience in software engineering and knowledge of SDLC and cloud infrastructure.
The predicted salary is between 40000 - 50000 £ per year.
About us
At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
The opportunity for U
We’re now on the lookout for a Software Engineer to work in the UK production support team to support the GBST clients. This support could be in the form of issue triaging, issue resolution, client consultancy, or answering any queries from clients.
What U will do:
- Working within the UK production support team provide support to GBST clients in issue resolution.
- Provide support to clients with the version upgrades and assist them with the any support they need in UAT cycle.
- Defect analysis and creation of development tickets with detailed investigation notes and solution for the development team to fix the issue.
- Work in a cohesive manner with other Technical Analysts, Business Analysts and Service Desk Analysts in resolving the client issues/queries.
- Provide support to clients in out of hours support hours when required.
- Report to Scrum Master - UK Production Support.
Contributes to the success of a high performing team
- Participate in team meetings to bring up issues, share knowledge, share achievements, and provide training and direction.
- Develop strong and effective working relationships.
- Effectively communicate information and insights to the team.
- Ensure successful communication/work with all areas of the business.
- Contribute to continuous improvement in project methodologies, processes, and supporting tools to identify and implement improvement opportunities.
Ensures compliance with GBST policies and standards, and with local statutory requirements
- Complies with all legislative requirements.
- Adheres to company policies and procedures of the Corporate Code of Conduct.
- Where proper keeps up with industry trends and changes through membership in relevant organizations.
- Ensures personal adherence to workplace health and safety requirements and takes positive action to ensure a safe workplace.
- Acts in an ethical way when dealing with company assets and other people.
U will be someone with:
Experience and Specialist Skills & Knowledge Essential experience and skills.
- A background in software engineering, with a good level of understanding of the software development lifecycle (SDLC), including Design, Implementation, Testing, Deployment and Support phases.
- Knowledge of Application servers such as Jboss/WebSphere.
- Technical experience with designing systems utilising OOAD, SOA, Java, J2EE, Spring, React.js, Node JS, Hibernate, SOAP/REST web services using XML/JSON, Spring security, SpringBoot and AMQP/RabbitMQ.
- Experience in writing SQL query reports and creation of data correction scripts including writing stored procedures using SQL Server.
- Understanding of the cloud infrastructure and its relationship with developing secure and scalable applications (with a strong preference for AWS).
- An understanding of common AWS services (e.g., EC2, RDS, S3, SQS, Lambda, AWS MQ).
- Familiar with containerization technologies like Docker and Kubernetes.
- Basic Knowledge of DevOps automation using CI/CD pipelines and Helm charts, including Infrastructure as Code (IAC) using Terraform.
- Familiarity with monitoring and logging tools like Prometheus, Grafana, or AWS CloudWatch.
- Experience working in production support environment supporting clients.
- Experience in debugging/troubleshooting applications programs and identifying potential issues by scanning through application logs.
- An understanding of agile development methodologies and the practices/tools used in agile projects (scrum, user stories, Jira, Kanban, confluence etc).
- Ability to work effectively as part of a team.
GBST & U benefits
- 2 days flexible/hybrid working arrangement.
- Instant savings and discounts on major retailers across the country.
- Private Health Insurance including Dental and Optical Cover.
- Non-contributory Pension Scheme.
- Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions.
- Additional GBST & U day off every year.
- Employee Assistance Program (EAP).
- LinkedIn Learning.
Software Engineer, Production Support – Client-Facing in London employer: GBST
At GBST, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our flexible working arrangements, comprehensive health benefits, and access to continuous learning opportunities, ensuring that our team members thrive both personally and professionally. Located in the UK, we provide a supportive environment where you can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Software Engineer, Production Support – Client-Facing in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GBST on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with Java, SQL, and AWS. We want to see how you can solve real problems!
✨Tip Number 3
Show off your soft skills! Being part of a cohesive team is key at GBST. Be ready to share examples of how you've effectively communicated and collaborated in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Software Engineer, Production Support – Client-Facing in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Software Engineer role. Highlight your experience with the software development lifecycle and any relevant technologies like Java, Spring, or AWS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about production support and how your background makes you a great fit for GBST. Don’t forget to mention any client-facing experience you've had!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled issues in a production support environment. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the GBST team!
How to prepare for a job interview at GBST
✨Know Your Tech Stack
Make sure you’re well-versed in the technologies mentioned in the job description, like Java, Spring, and AWS. Brush up on your knowledge of application servers and cloud infrastructure, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully triaged or resolved client issues. Highlight your experience in debugging and troubleshooting applications, as this will show your capability in a production support environment.
✨Show Team Spirit
GBST values teamwork, so be ready to talk about how you’ve collaborated with others in past roles. Share instances where you’ve contributed to team meetings or helped improve processes, as this aligns with their focus on high-performing teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s technology stack, team dynamics, or future projects. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
