Production Support Business Analyst in London

About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.

The opportunity for you:

We’re now on the lookout for a Production Support Business Analyst. In this role you will analyse and determine information needs and business requirements in order to develop detailed requirements and/or functional designs which will lead to the development of business solutions software. You will analyse client raised tickets to determine the type of ticket and priority of the ticket according to the client contract parameters.

What you will do:

• Business Analysis: Investigate, classify, and prioritise issues assigned to you from the GBST issue management system (currently “Mashups”). Tasks are completed in accordance with client’s SLA without the need to refer the issue back to the customer for clarification.
• Write and/or review Detailed Requirements submitted by clients in production as directed by the Client Operations Manager or Development Project Manager. Requirements completed on schedule, within time budget and approved by the client and/or Functional Design produced without the need to clarify detailed requirements.
• Manage the appropriate Manager’s expectations pertaining to timelines.
• Research, analyse, and/or write Detailed Requirements relating to legislative issues. Impact Analysis and/or Detailed Requirement approved by client/s.
• Write Functional Designs or User Stories in response to requirements submitted by clients in production as directed by the Client Operations Manager or Development Project Manager. Designs completed on schedule, within time budget and approved by the client/s.
• Provide on-site consultancy to production clients (such as supporting a client’s User Acceptance Test Phase) in accordance with resource request.
• Manage the critical incident process in accordance with the Critical Incident Management procedures ensuring that the correct resources are engaged, internal and external stakeholders are constantly informed and updated through to resolution of the incident.
• Grow knowledge of Wealth Management client base, their products, and the way they use Composer and other products’ functionality through assignments and/or interaction with the clients.
• Develop and extend Composer and its subsidiary products’ knowledge through personal development and involvement in various assignments.
• Deliver 24/7 support via on call rotation for after-hours issues.
• Contribute to the success of a high performing team.
• Participate in team meetings to bring up issues, share knowledge, share achievements, and provide training and direction.
• Develop strong and effective working relationships across the group in different locations.
• Effectively communicate information and insights to the team. Ensure successful communication/work with all areas of the business.
• Contribute to continuous improvement in project methodologies, processes and supporting tools to identify and implement improvement opportunities.
• Ensure compliance with GBST policies and standards, and with local statutory requirements.
• Adherence to GBST’s Quality Management System.
• Complete Timesheets in accordance with timesheet guidelines.
• Build sound working relationships with internal and external clients.
• Comply with all legislative requirements.
• Adhere to company policies and procedures of the Corporate Code of Conduct.
• Ensure personal adherence to workplace health and safety requirements and take positive action to ensure a safe workplace.
• Act in an ethical way when dealing with company assets and other people.

You will be someone with:

• Tertiary qualifications and/or significant experience in the IT industry and/or as a client administration Business Analyst with a reputable Financial Institution that operates in a similar industry as GBST clients.
• Detailed knowledge in Pension and Wrap systems in the UK market.
• Knowledge of current legislation in the areas of products in the UK market, including Pensions, ISAs etc.
• Experience in the following areas: Gathering business requirements and writing business specifications, Gap analysis process and deliverables, Business process re-engineering, Writing Detailed Requirements and Functional Designs and/or user stories.
• Superior listening, oral and written communication skills.
• Ability to communicate clearly and concisely ideas, solutions and problems.
• Logical and analytical problem investigation and resolution skills.
• Ability to adapt to working in a team environment or work independently based on the needs of the assignment.
• Ability to learn and understand new concepts.
• Attention to detail.
• Ability to prioritise work and meet deadlines.
• Awareness of risk management.
• Understanding the importance and balance of client service levels.
• Assertive, self-motivated and willingness to help others.
• Manage internal and external client expectations.
• Able to work in both Waterfall and Agile development environments.

Desirable experience and skills:

• Knowledge of SQL, XML.
• High level understanding of Composer data model.
• Workflow experience.
• Experience in compliance requirements of the relevant Industry.
• Participated in legislative work groups (e.g. HMRC, FCA).
• Testing skills.
• Training skills.

GBST & You benefits:

• 2 days flexible/hybrid working arrangement.
• Instant savings and discounts on major retailers across the country.
• Private Health Insurance including Dental and Optical Cover.
• Non-contributory Pension Scheme.
• Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions.
• Additional GBST & You day off every year.
• Employee Assistance Program (EAP).
• LinkedIn Learning.

If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or connect now if you would like to hear more about our career opportunities in the future.