At a Glance
- Tasks: Lead cloud service delivery and ensure client satisfaction while driving innovation.
- Company: GBST, a leader in wealth management technology with a global impact.
- Benefits: Flexible working, health insurance, discounts, and professional development opportunities.
- Other info: Exciting career growth and a chance to make a real difference.
- Why this job: Join a dynamic team and shape the future of cloud services in finance.
- Qualifications: Experience in technology operations and strong collaboration skills required.
The predicted salary is between 60000 - 80000 £ per year.
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
We have an opportunity for an experienced Cloud Service Delivery Manager to join our London-based team. In this role, you’ll work with clients to set service direction, deliver reliable cloud services, and ensure internal and client SLAs are met. As a trusted advisor, you’ll support the managed service contract definition and renewals, while helping win new client business. You’ll also improve service maturity across the team, working with senior stakeholders to grow managed services as a true line of business.
Other key responsibilities will include:
- Oversee technical service delivery and lead BAU transitions smoothly.
- Serve as the main point of contact between clients, engineering teams, and stakeholders.
- Lead technical teams and continuously improve how we deliver services.
- Troubleshoot issues and drive them to resolution.
- Identify opportunities to improve service delivery and drive growth.
This is a senior-level opportunity and is well suited to an individual who has demonstrated experience across technology operations, engineering service delivery, infrastructure, or program management. Key to your success in this role will be your prior experience in service introduction and readiness.
Other key attributes include:
- Strong business acumen, with confidence to negotiate with stakeholders.
- Excellent collaboration skills across teams and working boundaries.
- Proven experience handling front-line client escalations and/or client support responsibilities.
- Strong time management skills, with a consistent track record of meeting deadlines and prioritising work requests.
- Producing clear, accurate documentation with great attention to detail.
- Demonstrated success improving processes to increase efficiency.
- ITIL certifications and knowledge of AWS common tools (EC2, RDS, S3, Route 53) would also be highly regarded.
If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or connect now if you would like to hear more about our career opportunities in the future.
Cloud Service Delivery Manager in London employer: GBST
At GBST, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London-based team enjoys flexible working arrangements, comprehensive health benefits, and opportunities for professional growth through initiatives like LinkedIn Learning. Join us to be part of a forward-thinking company that values your contributions and supports your career development in the exciting field of cloud services.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Service Delivery Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like GBST. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Cloud Service Delivery Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to GBST.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on GBST's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at GBST
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with GBST.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at GBST will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former GBST employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
