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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our London office.
- Company: Join GBST, a leader in wealth management technology with a global impact.
- Benefits: Enjoy hybrid working, private health insurance, and discounts at major retailers.
- Why this job: Kickstart your IT career in a fast-paced environment while helping others succeed.
- Qualifications: 2+ years in IT support with strong customer service and problem-solving skills.
- Other info: Great opportunities for growth and learning in a dynamic tech landscape.
The predicted salary is between 36000 - 60000 £ per year.
About us At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
The opportunity for U We are currently seeking an IT Desktop Support Analyst to join our IT team and support our London office team members with their IT requirements. If you have a passion for customer service and want to build on your IT experience in a fast-paced global business, we want to hear from you! This London-based role provides both onsite and remote technical support for computer hardware, software, networks, and peripherals. The focus is on resolving user issues, performing installations and configurations, and troubleshooting to ensure system stability and user satisfaction.
Key responsibilities include:
- Technical Support: Provide first and second-level support for user issues, including hardware, software, network connectivity, and peripheral devices like printers and mobiles.
- Installation & Configuration: Install, configure, and troubleshoot computer hardware, software, operating systems, and applications for end-users.
- User Account Management: Set up and manage new user accounts and provide initial IT setup for new employees.
- Hardware Maintenance: Repair and replace malfunctioning equipment, such as laptops, desktops, and mobile devices.
- Remote Support: Utilise remote assistance tools to provide support to users, including monitoring and shadowing.
- Troubleshooting: Diagnose and resolve technical issues related to network and desktop environments.
- Documentation: Record and track customer contacts and technical issues in IT Service Management (ITSM) tools.
- Asset Management: Ensure new hardware and software are up-to-date and deployment-ready before being issued to users.
Understand and adhere to company policies and procedures, corporate Code of Conduct and comply with legal obligations. Where appropriate keeps up to date with industry trends and changes through membership of relevant organisations. Ensures personal adherence to workplace health and safety requirements and takes positive action to ensure a safe workplace. Acts in an ethical way when dealing with company assets and other people.
Desired Skills and Experience:
- At least 2 years of experience in a similar role with a strong customer focus, responding quickly and efficiently to support requests.
- Customer Service: Excellent verbal and written communication skills to provide professional, user-focused solutions.
- Problem-Solving: A natural problem-solver who can identify and resolve technical issues efficiently.
- Technical Aptitude: Strong knowledge of computer hardware, software, and network systems.
- Time Management: Ability to prioritize tasks and manage workloads effectively to meet service level agreements (SLAs).
- Adaptability: Willingness to learn and adapt to new technologies and evolving customer requirements.
GBST & U benefits (UK):
- Hybrid working arrangement
- Instant savings and discounts on major retailers across the country
- Private Health Insurance including Dental and Optical Cover
- Non-contributory Pension Scheme
- Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions
- Additional GBST & U day off every year
- Employee Assistance Program (EAP)
Apply now or reach out to Careers@gbst.com if you have any questions.
(Please note due to a high volume of applications received, we are only able to contact applicants progressing to the next stage. We are currently managing recruitment internally and do not require support from external agencies.)
Desktop Support Analyst (UK) in City of London employer: GBST Holdings Limited
Contact Detail:
GBST Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst (UK) in City of London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet people who might know about job openings before they're even advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to desktop support. We all know that confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only streamlines your application but also shows you're genuinely interested in being part of our team!
We think you need these skills to ace Desktop Support Analyst (UK) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service focus and technical aptitude, as these are key for the Desktop Support Analyst role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how your problem-solving skills can benefit our team. Keep it concise but engaging, showing us your personality!
Showcase Relevant Experience: When detailing your work history, emphasise any previous roles where you provided technical support or managed user accounts. We want to see how you've tackled challenges similar to those you'll face with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at GBST Holdings Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer hardware, software, and network systems. Be ready to discuss specific technologies you've worked with and how you've resolved issues in the past. This will show that you're not just familiar with the basics but can handle real-world problems.
✨Showcase Your Customer Service Skills
Since this role is all about supporting users, be prepared to share examples of how you've provided excellent customer service in previous positions. Think of situations where you went above and beyond to help someone out, as this will highlight your commitment to user satisfaction.
✨Practice Problem-Solving Scenarios
Anticipate technical questions or scenarios that may come up during the interview. Practice explaining your thought process when troubleshooting issues. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for a Desktop Support Analyst.
✨Familiarise Yourself with ITSM Tools
Since you'll be using IT Service Management tools to manage tickets, it’s a good idea to familiarise yourself with common ITSM platforms. If you have experience with any specific tools, mention them during the interview. This shows that you’re ready to hit the ground running and understand the importance of tracking and documenting issues.
