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- Tasks: Support students in their learning journey and enhance their life opportunities.
- Company: Join a dynamic educational institution focused on student success.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a workplace pension scheme.
- Other info: Flexible working hours and excellent career development opportunities await you.
- Why this job: Make a real difference in students' lives while developing your coaching skills.
- Qualifications: Experience in academic coaching and effective communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
Department: Student Support
Location: Manchester (On‑Site)
Type of Contract: Permanent
Salary: £32,000 Per Annum
Role Overview
Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, and coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with the Faculty Manager as required. You will collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.
Responsibilities
- Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction).
- Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership (e.g., knowledge of intercalation/top‑up opportunities, student organisational and learning support).
- Be proactive in identifying and supporting students who may be at risk. This will include finding students before or after class, calling students, and following up with students once support/initiatives are put in place.
- Support students with workload management and life organisational skills.
- Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back.
- Guide and signpost students towards further support as necessary.
- Follow up a student case with colleagues and the student to ensure relevant support is in place.
Qualifications
- Experience working in FE/HE and in academic coaching.
- Experience working in a widening participation environment or experience as a teaching assistant.
- Bachelor’s degree.
- Effective people, organisational and conflict management skills.
- Ability to be flexible to work days, evenings and weekends as required.
Desirable
- Evidence of performance to the highest standards of professionalism within a student‑focused service approach.
- Excellent communication skills (verbal and written).
- Committed team player and able to work under pressure to tight timelines.
- Demonstrate a proactive outlook to work.
Benefits
- 25 days annual leave, plus 8 public holidays.
- 1‑day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Success Tutor - Manchester employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Tutor - Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Tutors on LinkedIn or through your university connections. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and coaching. Think about specific examples from your past experiences that showcase your skills in helping students succeed.
✨Tip Number 3
Show your passion for student success! During interviews, share your enthusiasm for supporting students and how you can contribute to their learning journey. Let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the StudySmarter team and making a difference.
We think you need these skills to ace Student Success Tutor - Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your experience in academic coaching and any relevant skills that align with the job description. We want to see how you can make a difference for our students!
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, so don’t hold back on showcasing your verbal and written skills!
Demonstrate Proactivity: In your application, share examples of how you've proactively supported students or colleagues in the past. We’re looking for team players who take initiative, so let us know how you’ve gone above and beyond to help others succeed.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at GBS
✨Know Your Stuff
Make sure you have a solid understanding of the role and responsibilities of a Student Success Tutor. Familiarise yourself with GBS policies, academic regulations, and the support services available to students. This will show that you're proactive and genuinely interested in helping students succeed.
✨Showcase Your Experience
Prepare to discuss your previous experience in FE/HE and academic coaching. Think of specific examples where you've supported students or improved their outcomes. This will help demonstrate your capability and commitment to student success.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value communication, which is key in this role. Don’t hesitate to ask for clarification if you need it!
✨Be Ready to Collaborate
Since the role involves working across departments, be prepared to discuss how you would collaborate with colleagues to support students. Share examples of teamwork from your past experiences and highlight your ability to work under pressure while maintaining a student-focused approach.