At a Glance
- Tasks: Support students with coaching and holistic guidance to enhance their academic journey.
- Company: GBS, a leading higher education provider with multiple campuses across the UK.
- Benefits: Generous annual leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Dynamic role with opportunities for professional growth and a supportive team environment.
- Why this job: Make a real difference in students' lives while developing your own skills.
- Qualifications: Experience in education, strong communication skills, and a Bachelor's degree.
The predicted salary is between 32000 - 32000 € per year.
Department: Student Support
Location: London Greenford Campus (On-Site)
Contract Type: Permanent
Salary: £32,000 Per Annum
About Us: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
The Role: Student Success Tutors (SSTs) provide direct support for assigned students and groups with in‑person and online meetings, coaching, and proactive holistic support. You will also provide indirect support via email and phone and track student academic performance with the Faculty Manager as required. You will collaborate within the faculty and across departments to triage student problems and direct them to specialist services, ensuring a high‑quality student experience throughout their learning journey.
What the Role Involves:
- Support students in and outside of the classroom to increase outcomes such as attendance, submission rates, MEQ completion rates, and student satisfaction.
- Maintain a comprehensive knowledge of GBS policies, procedures, academic regulations, and extenuating circumstances.
- Proactively identify and support students at risk, including contacting and following up with them.
- Assist students with workload management and life organisational skills; contribute insights during faculty monitoring meetings and follow up on cases.
- Guide and signpost students toward further support, coordinating with colleagues to ensure relevant resources are in place.
About You:
- Experience in further or higher education, including academic coaching.
- Experience in a widening participation environment or as a teaching assistant.
- Bachelor’s degree.
- Strong interpersonal, organisational and conflict‑management skills.
- Flexibility to work days, evenings and weekends as required.
Desirable:
- Demonstrated commitment to professionalism and a student‑focused service approach.
- Excellent verbal and written communication skills.
- Team‑player mentality and ability to work under pressure within tight timelines.
- Proactive work attitude.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 extra day off per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible benefits such as Cycle to Work, workplace nursery, and tech schemes.
- Perks@Work discounts and wellbeing centre access.
- Reward and recognition programme.
- £500 employee referral award.
- Discretionary annual performance bonus.
Please note: This role is not eligible for sponsorship.
Student Success Tutor - Greenford employer: GBS
GBS is an exceptional employer that prioritises the growth and success of its employees, offering a supportive work culture where Student Success Tutors can thrive. Located at the Greenford Campus, staff benefit from a range of perks including generous annual leave, flexible benefits, and opportunities for professional development through tuition reimbursement. With a commitment to changing lives through education, GBS fosters a collaborative environment that empowers tutors to make a meaningful impact on students' academic journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Tutor - Greenford
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Tutors and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and coaching. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for education! During interviews, share specific examples of how you've helped students succeed in the past. This will demonstrate your commitment to the role and the values of GBS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at GBS.
We think you need these skills to ace Student Success Tutor - Greenford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your experience in further or higher education, and don’t forget to mention any coaching or support roles you've had. We want to see how you can make a difference!
Show Off Your Skills:Use specific examples to demonstrate your strong interpersonal and organisational skills. Talk about times when you've successfully supported students or managed conflicts. This will help us see how you fit into our student-focused approach.
Be Proactive:In your application, show us your proactive work attitude. Mention instances where you've taken the initiative to support students or improve processes. We love candidates who are ready to jump in and make things happen!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at GBS!
How to prepare for a job interview at GBS
✨Know Your Stuff
Make sure you’re familiar with GBS's policies, procedures, and the specific role of a Student Success Tutor. Brush up on how you can support students both academically and personally, as this will show your commitment to their success.
✨Showcase Your Experience
Prepare examples from your past experiences in further or higher education that highlight your coaching skills and ability to support students. Think about times when you’ve helped someone overcome challenges or improved their academic performance.
✨Be a Team Player
Since collaboration is key in this role, be ready to discuss how you’ve worked effectively within a team. Share instances where you’ve triaged problems or coordinated with colleagues to provide the best support for students.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the department. This shows your genuine interest in the position and helps you understand how you can contribute to the student experience at GBS.
