GBS, based at Greenford, seeks a Customer Services (Telephony) Officer to provide professional customer service by handling inbound and outbound calls and emails from students across the UK. You will identify needs, resolve queries at first contact where possible, and progress more complex cases through SysAid and collaboration with colleagues.
The role requires strong communication, empathy, and ability to work within SLAs, with occasional evening and weekend shifts.
Student Services Telephony Specialist employer: GBS
Global Banking School is an excellent employer, offering a dynamic work environment in the vibrant locations of East London and Manchester. With a strong focus on employee development and a commitment to quality assurance in education, staff enjoy opportunities for professional growth while contributing to meaningful improvements in the student experience. The supportive culture fosters collaboration and innovation, making it a rewarding place to build a career in academic quality and improvement.
