GBS is seeking a Customer Services Officer (Telephony) located in Greenford. The role involves handling inbound/outbound student inquiries, resolving issues at first contact where possible and escalating via the internal ticketing system for complex cases.
We require strong communication, empathy, and the ability to work with diverse staff and students. The role may include occasional evenings/weekends and is on-site in the UK.
#J-18808-LjbffrStudent Services Advisor: First-Contact Resolution employer: GBS
At GBS, we pride ourselves on being an excellent employer that prioritises student success and employee growth. Our vibrant work culture fosters collaboration and innovation, while our commitment to professional development ensures that you can advance your career in a supportive environment. Located in Greenford or Leeds, we offer flexible benefits and a chance to make a meaningful impact on students' lives, making this an ideal place for passionate individuals looking to thrive.
