At a Glance
- Tasks: Support students by building relationships and resolving issues to enhance their learning experience.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a performance bonus.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Degree level education or equivalent experience with strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Greenford (On-site)
Type of Contract: Permanent/ Full Time (Evenings and Weekends)
Salary: £30,000
Our Vision: Changing lives through education.
What We Do: You’ll be at the heart of the student experience, building meaningful, trusted relationships and becoming a key point of support throughout their learning journey. By working closely with students, you’ll identify barriers early, provide tailored guidance, and help unlock the solutions that keep them engaged, confident, and on track for success.
Please note: this role is not eligible for sponsorship!
About the Role: This is a hands‑on, fast‑moving role for someone who genuinely cares about people. You’ll bring standout communication and customer service skills, a proactive, can‑do attitude, and a natural ability to connect with students and colleagues alike. With passion, empathy, and sharp problem‑solving skills, you’ll make a real, visible difference to students’ lives every day.
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Student Retention Officer - Evening and Weekends employer: GBS
At GBS, we pride ourselves on being an excellent employer that prioritises student success and employee growth. Our vibrant work culture fosters collaboration and innovation, while our commitment to professional development ensures that you can advance your career in a supportive environment. Located in Greenford or Leeds, we offer flexible benefits and a chance to make a meaningful impact on students' lives, making this an ideal place for passionate individuals looking to thrive.
