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For Companies At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Other info: Be part of a supportive team culture with excellent growth opportunities.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Birmingham (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role
You will be responsible for maintaining strong relationships with students and working with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem‑solving mindset.
What The Role Involves
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Retention Officer - Birmingham employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Retention Officer - Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on GBS and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their mission to change lives through education.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships with students, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with discussing your experiences and how they relate to the job.
✨Tip Number 3
Show off your problem-solving mindset! Think of examples from your past where you've identified issues and come up with solutions. Be ready to share these stories during your interview to demonstrate your proactive approach to supporting students.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team at StudySmarter and are ready to take the next step in your career.
We think you need these skills to ace Student Retention Officer - Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for education and helping students shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong communication and relationship-building abilities, so give us examples that showcase these traits.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GBS
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face at GBS. Understanding their needs will help you demonstrate your ability to build strong relationships and support them effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with students or clients in the past. Whether it’s through face-to-face interactions or over the phone, being able to articulate your experiences will highlight your strong communication skills.
✨Demonstrate Problem-Solving Mindset
Think of specific instances where you identified a problem and took proactive steps to resolve it. This will show your potential employer that you have the right mindset for tackling barriers to learning and can develop bespoke plans for students.
✨Familiarise Yourself with Policies
Make sure you understand the rules and regulations relevant to the role. Being knowledgeable about the support offered at GBS will not only impress your interviewers but also show your commitment to helping students navigate their educational journey.