At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: GBS, a leading higher education provider with a mission to change lives through education.
- Benefits: £30,000 salary, 25 days leave, flexible benefits, and a supportive work culture.
- Other info: Join a diverse team committed to student success and continuous improvement.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Degree level education or equivalent experience, strong communication skills, and team collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
Salary: £30,000 Per Annum
What We Do: You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.
ROTA: Please note, this role covers weekends, evenings and afternoons: Wednesday - Friday 11:00 - 20:30, Saturday - Sunday 9:00 - 16:00
About The Role
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Employee Testimonial: "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Retention Officer - (Afternoons, Evenings & Weekends) employer: GBS
GBS is an exceptional employer dedicated to transforming lives through education, offering a supportive and collaborative work culture across its campuses in London, Leeds, Manchester, and Birmingham. With a strong commitment to employee growth, GBS provides generous benefits including 25 days of annual leave, tuition reimbursement, and a rewarding recognition programme, ensuring that every team member feels valued and empowered to make a meaningful impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer - (Afternoons, Evenings & Weekends)
✨Tip Number 1
Get to know the company inside out! Research GBS, its values, and its mission. When you understand what makes us tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with students face-to-face and over the phone, role-play with a friend or family member. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Be proactive! Think about potential challenges students might face and come up with solutions. Showing that you can anticipate needs will impress interviewers and demonstrate your commitment to student success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in students' lives.
We think you need these skills to ace Student Retention Officer - (Afternoons, Evenings & Weekends)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting students shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our mission at GBS, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at GBS
✨Know Your Stuff
Make sure you have a solid understanding of GBS and its mission to change lives through education. Familiarise yourself with the courses offered and the challenges students face. This will help you demonstrate your passion for student success during the interview.
✨Showcase Your Communication Skills
As a Student Retention Officer, strong communication is key. Prepare examples of how you've effectively communicated with students or clients in the past. Think about times when you resolved issues or built relationships, as these stories will highlight your suitability for the role.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you would identify and resolve barriers to learning for students. Prepare specific examples from your previous experience where you successfully tackled similar challenges. This will show that you can think on your feet and are proactive in supporting students.
✨Demonstrate Team Spirit
GBS values collaboration, so be prepared to discuss how you work well in a team. Share experiences where you contributed positively to a team culture or helped colleagues achieve their goals. This will illustrate that you're not just focused on individual success but also on the team's overall performance.
