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- Tasks: Lead investigations into student behaviour and manage complaints across campuses.
- Company: GBS, a dynamic higher education provider with multiple campuses in the UK.
- Benefits: 25 days annual leave, flexible benefits, and tuition reimbursement for career development.
- Why this job: Make a real difference in student lives while promoting equality and inclusion.
- Qualifications: Undergraduate degree or relevant experience, strong communication, and project management skills.
- Other info: Join a supportive team dedicated to creating a welcoming environment for all.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Department: Academic Standards and Quality Office
Location: West London/East London
Contract: Permanent/ Full-Time
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
About the department: the team is responsible for managing and resolving issues related to student behaviour and formal complaints.
Main Responsibilities
Responsibilities
- To lead investigations into alleged breaches of student discipline and/or violations of relevant policies, ensuring that all cases comply fully with all relevant policies and procedures.
- To assist relevant colleagues in making informed, proportionate, and appropriate decisions with regards to the next steps in any case.
- To participate in relevant student hearings, presenting cases for consideration by members of the panel.
- To liaise with police on the outcome of investigations that have been handed to them for investigation.
- To produce factual case reports and make recommendations following an investigation, highlighting evidence and presenting options for action supported by arguments for and against each option.
- To contribute to the review, development, and updating of all disciplinary and complaint policies to ensure a streamlined experience for all customers.
About the role:
The purpose of this role is the management of student misconduct and student complaint cases across our campuses and partnerships, ensuring a consistent, timely, and fair response to both student misconduct and student complaints. The postholder is responsible for providing equity in assessment, investigation, and imposition of sanctions across the different partnerships of breaches of the GBS Student Code of Conduct, GBS Student Complaints Procedure, and other student-facing policies. This role is central to promoting and upholding the shared values and ideals of the GBS community.
Additional duties include contributing to the review, development, and updating of disciplinary and complaint policies to ensure a streamlined experience for all customers.
Requirements
About You!
- Undergraduate degree or equivalent relevant experience.
- Ability to work with a wide variety of stakeholders in a large and fast-paced institution.
- Accurate and timely record-keeping and project management skills.
- Experience of proactively and positively addressing complex student issues, including student welfare concerns.
- Experience of working collaboratively and towards successful outcomes with professional service colleagues, for example, lecturers, support staff, student success tutors, and the Academic Standards and Quality office.
- Experience in handling high-level, sensitive, and confidential matters and information.
- A working knowledge of employment legislation that relates to discrimination, sexual harassment, and other relevant areas.
- Experience of handling cross-cultural issues.
- Work with widening participation student groups.
Equality, Diversity and Inclusion
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
Equality, Diversity and Inclusion (additional
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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Student Conduct and Complaints Officer - London employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Conduct and Complaints Officer - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GBS through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common student conduct issues and complaints in higher education. Show us you know your stuff and can handle the tough questions with ease.
✨Tip Number 3
Practice your communication skills! As a Student Conduct and Complaints Officer, you'll need to articulate your thoughts clearly. Mock interviews with friends can help you nail this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the GBS team!
We think you need these skills to ace Student Conduct and Complaints Officer - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Conduct and Complaints Officer role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. We want to see how you can contribute to our mission!
Showcase Your Experience: When detailing your past roles, focus on experiences that demonstrate your ability to handle sensitive issues and work collaboratively with various stakeholders. We love seeing examples of how you've positively impacted student welfare or resolved complex situations.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at GBS!
How to prepare for a job interview at GBS
✨Know the Policies Inside Out
Familiarise yourself with the GBS Student Code of Conduct and the Student Complaints Procedure. Understanding these policies will help you demonstrate your ability to manage student misconduct and complaints effectively during the interview.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your experience working with diverse stakeholders in a fast-paced environment. Be ready to discuss how you've successfully collaborated with colleagues from various departments to resolve complex student issues.
✨Demonstrate Your Investigative Skills
Think of specific instances where you've led investigations or handled sensitive matters. Be prepared to explain your approach to gathering evidence, making recommendations, and presenting cases, as this role requires strong investigative skills.
✨Emphasise Your Commitment to Equality and Diversity
Since GBS values equality, diversity, and inclusion, be sure to express your commitment to these principles. Share experiences where you've positively addressed cross-cultural issues or supported widening participation student groups.