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- Tasks: Lead a team of tutors to support student success and enhance academic experiences.
- Company: Dynamic educational institution focused on changing lives through education.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: On-site role in vibrant Birmingham or London locations.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Bachelor's degree and experience in academic support or coaching.
The predicted salary is between 38000 - 38000 £ per year.
Department: Student Support
Location: Birmingham or London (On‑Site)
Type of Contract: Full Time / Permanent
Salary: £38,000
What We Do: Our Student Support Department ensures that all our students have the relevant resources, guidance and support to achieve their academic goal in GBS. By providing holistic support and tailored advice, we contribute to a thriving academic environment.
Our Vision: Changing Lives through Education
The Role: Senior Student Success Tutors (SSSTs) directly manage Student Success Tutors (SSTs) and ensure high‑quality delivery of timely student services across academic levels. To ensure that SST provides the highest levels of pastoral, learning and IT support to students, inside and outside of the classroom. This role is not eligible for visa sponsorship!
About The Role:
- To line manage SST’s in their duties to support student success
- Collaborate with the Faculty Manager to ensure SSTs are scheduled for the appropriate ratio of in‑class support sessions and individual Moodle appointments
- Timely completion of complex team queries, such as assessment submissions, action logs, withdrawals and authorised absences
- Collaborating with the Associate Dean – Student Success who has dotted line management (direct or indirect), to support and advance student success initiatives
- Respond to complex student concerns in timely manner and check shared data and live trackers are updated and accurate
- To collaborate with GBS colleagues on workshops, events, career fairs, and other student events, to enhance the student experience
About You:
- Experience of directing and overseeing academic student support functions and coaching with a strong sense of service delivery and a customer/student focused approach
- Bachelor’s degree
- Proficiency in MS Office applications such as Excel, Word, Outlook Mail
- Experience of working in a widening participation environment
- Ability to work independently and supervise as part of a team
- Effective supervisory and people skills (active listening, excellent written communication)
Senior Student Success Tutor - (CCCU) employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Success Tutor - (CCCU)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the organisation through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Senior Student Success Tutor roles. We should also think about how our past experiences align with the job description – it’s all about showcasing our skills!
✨Tip Number 3
Practice makes perfect! Grab a friend or family member and do some mock interviews. This will help us feel more confident and articulate when discussing our experience and how we can contribute to student success.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and show our enthusiasm for the role. Plus, it keeps us on their radar!
We think you need these skills to ace Senior Student Success Tutor - (CCCU)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Student Success Tutor role. Highlight your experience in academic support and any leadership roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about student success and how your background aligns with our vision of changing lives through education. Be genuine and let your personality come through!
Showcase Relevant Experience: When filling out your application, make sure to include specific examples of your past work in student support or similar environments. We love seeing how you've made a difference in students' lives, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at GBS
✨Know Your Stuff
Make sure you’re well-versed in the role of a Senior Student Success Tutor. Brush up on your knowledge about student support functions and how they contribute to academic success. Familiarise yourself with the specific challenges students face and think about how you can address them.
✨Showcase Your Leadership Skills
Since this role involves managing Student Success Tutors, be ready to discuss your leadership experience. Prepare examples of how you've successfully led a team or improved service delivery in previous roles. Highlight your coaching abilities and how you foster a supportive environment.
✨Be Data Savvy
As the role requires timely completion of complex queries and maintaining accurate data, demonstrate your proficiency with MS Office applications, especially Excel. Bring examples of how you've used data to enhance student support or improve processes in past positions.
✨Engage with Their Vision
Understand the company’s vision of 'Changing Lives through Education'. Be prepared to discuss how your values align with this mission and how you can contribute to creating a thriving academic environment. Show genuine enthusiasm for enhancing the student experience!